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23 Jun 2021

Full-Time Legal Operations Manager

Black Knight Financial Services – Posted by BKInc2018 Jacksonville, Florida, United States

Job Description

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.


The Black Knight legal department is establishing a legal operations role, and this will be the first hire for this department. While this is a Legal Operations generalist role, a key part of this role will be managing the legal department’s technology tools. Experience evaluating, implementing and maintaining legal department technology solutions (e.g., contract management/self-service contracting, document management, knowledge management, etc.) is required


  • Serve as owner of Legal Department’s technology portfolio and 3-year roadmap. Act as lead liaison and escalation point for work with corporate IT team.
  • Assist with creating the Black Knight Legal Department’s internal and company-facing portals.
  • Create self-help tools (dashboards, intranet sites, on-demand trainings/FAQs, etc.) to support knowledge management throughout the function.
  • Document existing policies, procedures and guidelines; develop one-stop shop for online resources and training and formulate education plan around such policies/processes.
  • Defines product scope, objectives, and requirements. Defines specifications and data models for product development and testing.
  • Assist with collection and assessment of benchmarks/metrics/KPIs.
  • Ensure cross-functional alignment and integration with sales, financial, and strategy departments.
  • Proactively seek ways to improve current processes to maximize productivity, workflow, and maximize department’s efficiency.
  • Project Management Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects.
  • For systems owned by Legal Operations, also serve as business system owner – manage the vendor selection, implementation, testing, rollout and training for any new software and tools in this space.
  • Assist with testing, training, implementation and adoption of technology solutions.
  • Identify opportunities to leverage technology solutions to resolve business issues.
  • Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Also, analyzes system impacts to other systems and procedures. Provides recommendations on best practices and changes in technology accordingly.


A Bachelor’s degree or the equivalent combination of education, training, or work experience.


  • Strong project management skills – consistently completes projects on-time with great attention to detail.
  • Strong working knowledge of, and hands-on practical experience with, technology tools and applications typically used in Legal department settings
  • A demonstrated understanding of how to develop, implement, and enhance processes. Eager to learn new things and apply knowledge to innovate, improve/simplify processes.
  • Demonstrated ability to influence and work effectively with corporate service teams at all levels (including senior leadership) within a highly matrixed organization.
  • An ownership mentality – sees tasks through to completion. Goes the extra step to proactively seek out answers to problems that may fall outside his/her area of expertise.
  • Willingly shares relevant knowledge and expertise to other resources
  • Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
  • Ability to persuade and influence others on the best approach to take
  • Project management skills, including the ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
  • Is resourceful and proactive in gathering information and sharing ideas

Technology Business Consultant IV

Expert/lead technical role. Expert knowledge of the field. Develops large and/or highly complex solutions that require analysis and research. Works on multiple projects as a project leader or technical leader/consultant. Works on complex tasks, projects or issues that involve a high degree of risk, impacts business unit performance and makes use of the individuals’ high level of knowledge within one or more areas of technology consulting and business analysis. Coaches and mentors more junior technology business consultants. Works without supervision on the most complex projects. Complete latitude for independent judgment. Typically requires a minimum of ten years of demonstrated senior level mortgage and home equity services industry experience and a minimum of five years of Technology Business Consultant or management experience or the equivalent. Requires experience as the technology business consultant lead on multiple “very large” projects (i.e., projects with duration of more than 10,000 hours or spanning more than 6 months).

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

Job Types: Full-Time.

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