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16 Jul 2021

Temporary Learning Management System (LMS) Administrator Specialist (21-21031) – Posted by Seattle, Washington, United States

Job Description

“This role is currently work-from-home and will move to the office environment after the COVID-19 restrictions are lifted.”

Job Description: Actual Title: Learning Management System (LMS) Administrator

The Learning Management System (LMS) Administrator will manage and coordinate training events and record and control training information for the Learning Management System (LMS). The position will report to the Quality Training Lead.

Duration: 12 months
Typical Hours: Mon-Fri 8am-5pm
OT/Weekend: Not Required

LMS Administration and record control of training information with input from users, subject matter experts, trainers and other learning development personnel to ensure accurate learning plans/histories and availability of current training materials

Ensure training forms are entered into the LMS within 1 business day of receipt and retained per procedure

Review training form submissions for adherence to good documentation principals, accuracy and completion

Oversee the creation, edit and/or retirement of training items and curricula in the LMS Edit/link training materials to ensure availability to users via the LMS File and maintain training records for easy retrieval

Partner with the inspection/audit subject matter expert to generate LMS reports and/or retrieve training records to support inspections/audits

Build and/or run reports to show user status or other requested information

Apply LMS knowledge to provide front line technical support (or escalation) for users

Thoroughly research customer requests and questions and provide suggestions for resolution

Track and document all incoming customer requests, data entry and filing for department metrics

Maintain class offerings in the LMS Ensure Good Manufacturing Practices training records are completed per good document principals (GDP)

Monitor the Quality Training inbox to provide timely and accurate execution of customer training requests

Utilize a consultative approach and powerful questions in customer interactions and review training requests in order to address actual vs. stated training need

Always provide excellent customer service

Share information, answer questions, solve problems, and raise issues as necessary to promote an environment of teamwork and collaboration.

HS Diploma and 3-5+ years administration/coordination/database experience
Good Manufacturing Practices (GMP) within a commercial biopharmaceutical, cellular therapy, or gene therapy industries, a plus
Proficient with MS Office, Access, MS Office 365, Learning Management Systems.
Ability to follow and repeat procedures and standards
Excellent attention to detail
Ability to verify own work accuracy
Excellent verbal and written communication skills
Ability to solve problems using good judgment and discretion
High degree of customer service working with internal customers from all levels of the organization
Team player with demonstrated strong interpersonal skills and ability to build effective working relationships.

How to Apply

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Job Types: Temporary.

Job expires in 16 days.

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