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11 Sep 2018


Denver Public Schools – Posted by Denver Public Schools Denver, Colorado, United States

Job Description

Post Secondary Readiness
235 work days
FTE: 1.0
Salary Range: $47,588 – $57,105

Essential Functions and Objectives:

The Transcript Support Specialist is responsible for developing, implementing, and communicating consistent processes regarding transcripts for Denver Public Schools students. S/he will support and train staff district wide on reviewing, processing coding, and inputting course data into Infinite Campus, as well as provide guidance and training regarding graduation requirements and scheduling best practice. This individual will serve as the main point of contact for all district-run high schools, pathway schools, as well as charter high schools for all transcript related questions. S/he will communicate regularly across schools and departments regarding student records and scheduling to ensure students are on-track to graduate and records are accurate.

– Uphold and commutate organizational policy and procedures.
– Support all DPS high schools with all aspects of transcript work to include training, support, transcript assessment, data entry, graduation requirements support, etc.
– Develop, update, and conduct yearly and on-going trainings and presentations around transcript best practices (evaluation, coding, and entering transcript data for students) for multiple audiences including counselors, Office Support, and registrars.
– Build capacity and knowledge among school staff regarding transcript evaluation, transcript beginning and end of year review, and scheduling best practices to ensure students are on-track to graduate.
– Collaborate daily with high school secretaries, registrars, parents, counselors, principals, and Instructional Superintendents, to advise on graduation requirements, high school policies and procedures, and scheduling best practices.
– Manage communications and updates to schools and central office staff regarding important dates and timelines to ensure a streamlined transcript entry and accurate records for use in district reporting and accountability systems.
– Manage workflow, prioritize assignments, and oversee day-to-day operations of the transcript support team.
– Oversee the district process for grade changes including review of submitted forms and data entry.
– Collaborate regularly with departments district wide regarding graduation requirements and policies including, but not limited to, Post-Secondary Readiness, Teaching and Learning, Department of Technology Services, Business Intelligence, Student Submissions, and Data Quality Management.
– Provide ongoing support, timely updates, and swift customer service support to stakeholders to resolve issues that arise on transcripts.
– Develop and update training materials for stakeholders.
– Work closely with the Course Management Specialist and the Data Quality Management Team to reduce the number of data quality issues in transcript information.
– Data entry, error correction, and other duties as assigned.

Knowledge, Experience & Other Qualifications:
The ideal candidate has experience working in schools, knowledge of secondary education and graduation requirements, and experience interpreting and upholding organizational policy and procedures. S/he must have exceptional writing and verbal communication, attention to detail, and demonstrated patience and perseverance in dealing with difficult situations. The ability to give persuasive, solid presentations is also necessary.
– Demonstrated leadership skills and supervisor experience.
– Strong organizational and project management skills
– Demonstrated ability to multi-task and prioritize.
– High degree of integrity in handling confidential information.
– Ability to effectively problem solve and create solutions while following policy and keeping the students’ interest first.
– Ability to establish healthy working relationships with coworkers and school staff.
– Must be open and willing to receive/process feedback from internal and external teams.
– Ability to look at problems from different perspectives, generate multiple solutions, and make decisions accordingly.
– Proven experience creating and facilitating presentations and trainings to school and district staff and leadership.
– Exceptional attention to detail and organizational skills.
– Ability to work with tight deadlines and delegate responsibilities when necessary.
– Must be able to travel to various DPS sites spread across the city on a regular basis.
– Proficiency with Microsoft Word and general computer usage (includes data entry, PowerPoint, typing skills, email, internet navigation, etc.).
– Familiarity with Infinite Campus preferred.
– Strong grasp of graduation requirements preferred.
– Knowledge of secondary education preferred.
– Experience with high school transcripts preferred

Education Requirements:
– Bachelor’s degree required.

About Denver Public Schools:
Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation.  DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.
Under the leadership of Superintendent Tom Boasberg and guided by the tenets of The Denver Plan, DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth.  Learn more at
Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 40,000 - 60,000.

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