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22 Feb 2023

Full-Time Language Access Coordinator

David Steib – Posted by David Steib Washington, District of Columbia, United States

Job Description

Language Access Coordinator at Ayuda


Ayuda is a 501 (c)(3) nonprofit organization dedicated to providing direct legal, social and language access services; education and outreach to low-income immigrants in the Washington, DC metropolitan area. Since 1973, Ayuda has provided critical services on a wide range of issues, in the process acquiring nationally recognized expertise in several fields including immigration law, language access, domestic violence and human trafficking. Ayuda has office locations in Washington, DC, Silver Spring, MD and Fairfax, VA.


Because, just like everyone at Ayuda, you believe:

· In seeing communities where all immigrants succeed and thrive in the United States.

· In the overall success of our organization and all our programs.

· That families should be healthy and safe from harm.

· That all people should have access to professional, honest, and ethical services, regardless of ability to pay or status in this country.

· That diversity and equality make this country better.


Core Responsibilities:

· Manage interpreter database through regular monitoring, data entry, and processing requests.

· Process interpretation and translation requests

· Monitor interpreter invoices and ensure they are paid in a timely manner

· Generate invoices for paying customers of Ayuda’s interpreter banks.

· Organize and update online bookkeeping (files, applications, memoranda of understanding, and contracts).

· Solicit and evaluate feedback regarding program policies and practices from interpreters and service providers.

· Assist the Language Access Managers with completing quarterly qualitative and quantitative grant reports.

· Scheduling and planning trainings for nonprofits that need language access assistance and for interpreters learning to work in the legal and victim services fields.

· This position is eligible for a hybrid work model (between remote and in-person work). Employee must reside in DC, Maryland or Virginia.



Eligibility: Must be legally able to work in the United States and maintain proper work authorization throughout employment. Must be able to meet the physical requirements of the position presented in a general office environment. Satisfactory results from a background check to include criminal history and a search of the employee’s name against a national registry of sex offenders.



· Demonstrated excellent written and verbal communication skills

· Experience managing multiple tasks and deadlines in a fast-paced environment

· Experience working with data, to identify trends


· Shared/Lived experience with populations Ayuda serves

· Experience with Microsoft Office (Outlook, Word, and Excel)

· Experience using:

· Salesforce/CRM databases

· DocuSign

· Bill.com

· SurveyMonkey

· Wufoo

· Google Docs and Forms

· Microsoft Office


The anticipated salary for this position is $50,000 to $55,000 commensurate with experience.

We are proud of the benefits we can offer that include:

· Platinum-level medical insurance plan 100% employer-paid

· Dental and vision insurance 100% employer paid

· Long-term disability insurance 100% employer paid

· Life and AD&D insurance 100% employer paid

· Pre-tax 401(k) with Employer match on first 3% of salary, immediate vesting

· Vacation Days: 21 days per year until year 3, 27 days per year in years 3-7 and 33 days per year after 7 years employment

· New employees begin with 8 days of Health & Wellness (sick) leave and accrue an additional 5 hours per pay period plus emergency medical leave up to 12 weeks per year

· 12 weeks paid parental leave/family leave

· 24 days paid holidays and staff wellness days, including Winter Break the last week of the year. Ayuda offers the opportunity to use floating holidays for culturally-specific holidays that may not be observed by everyone on staff.

· Job-related professional development fees (including annual state bar dues and professional memberships)

· Flexible work schedules

This position is non-exempt for overtime purposes.

Employees with federal student loan debt may be eligible to apply for Public Service Loan Forgiveness through the Department of Education. For more information, go to https://myfedloan.org/borrowers/special-programs/pslf.

TO APPLYPlease apply with a resume and a one to two page response to the following prompts:

1. Why is Ayuda’s mission meaningful to you?

2. What is the impact of not having language access?

3. Please choose a job responsibility from the posting above (from “What will this job entail?”) and describe why you would be good at accomplishing the task.

Applications will be considered on a rolling basis until the position is filled. The Hiring Managers will review all applications submitted by March 6th. If an offer is not made from the first batch, we’ll review applications that were submitted before March 20th. These dates are subject to change and we’ll reach out to current applicants to notify of any changes. No phone calls, please.


Ayuda is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We believe that a diversity of experiences, opinions, and backgrounds is integral to achieving our mission and vision. We celebrate diversity and seek to leverage the passion, energy, and ideas of a culturally diverse team.

Salary Description
$50,000 to $55,000
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How to Apply

Please visit this link to apply: https://recruiting.paylocity.com/recruiting/jobs/Details/1552441/Ayuda/Language-Access-Coordinator    

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: ASL, immigration, Interpreters, Language Access, Legal Services, and victim services. Salaries: 40,000 - 60,000.

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