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9 Dec 2020

Temporary Knowledge Management Content Specialist (20-19876)

Axelon Services Corporation – Posted by iris.chen@axelon.com Princeton, New Jersey, United States

Job Description

“This role is currently work-from-home and will move to the office environment after the COVID-19 restrictions are lifted.”

Job Description: Overview
Manager is looking for a dynamic and driven Knowledge Management Specialist to assist with developing knowledge of External Partner digital connectivity solutions. Scope includes developing new content, analysis and modification of existing content, and assist with other solution development efforts to enable external partners to connect digitally with Client.
Primary Responsibilities
• Partners with team members to perform analysis of existing materials
• Completes content development project deliverables, stays attuned to current activities, and makes course corrections in the content development process to address emerging issues.
• Follows content development plan as part of the broader project plan
• Executes some content development/authoring in support of other authors
• Applies templates and manages quality review; follows Client content style guides, and processes and procedures.
• Assists with analyzing and re-enginerring business processes and gathering business requirements for future portal enhancements.
Requirements
• Experience with Enterprise Knowledge Management, ServiceNow and portal capabilities strongly preferred
• Excellent writing and editorial skills.
• 5+ years of direct experience in content development, communications and/or technology marketing or other related positions in a B2B environment.
• Ability to translate complex ideas and information into organized, guided resources to enhance end-user, self-service experience.
• Understanding of knowledge creation best practices (capture, authoring and organization of information across multiple channels.)
• Strong interpersonal skills.
• Ability to stay on schedule under tight, frequently changing, client-driven deadlines.
• Experience in working directly with key stakeholders, team members, technical experts, and professional staff.
• Proficient in Microsoft suite to include Office [Word, PowerPoint, Excel], Outlook,
• Ability to work under minimal supervision.
Qualifications
• Bachelor’s degree
• 5-10 years’ experience in Knowledge Management / Content Development

How to Apply

Please send your updated resume to iris.chen@axelon.com

Job Types: Temporary.

Job expires in 46 days.

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