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13 Oct 2020

Full-Time Key Account Director – Posted by Chicago, Illinois, United States

Job Description

Key Account Director
Chicago, IL

The American Medical Association (AMA), a nonprofit, is the nation’s largest professional Association of physicians. We are a unifying voice and powerful ally for America’s physicians, the patients they care for, and the promise of a healthier nation.  To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

As an employer, we are dedicated to many efforts, including employee learning and development, social responsibility, diversity and inclusion and wellness.

Our well-defined culture has strongly impacted the prosperity of our organization.  Our foundational values of Respect, Integrity, Innovation, Impact, Collaboration, Agility and Trust are at the core of our efforts and continue to shape the success of the AMA.

We have an opportunity at our corporate offices in Chicago for a Key Account Director on our Health Solutions team.  In this role, you will contribute to the growth, vitality and prominence of the American Medical Association by exceeding CPT Royalty Revenue and Contribution Margin targets within assigned strategic accounts through the distribution of CPT licenses and other HSG solutions; manage and develop relationships with key decision makers in assigned accounts; develop and execute a strategic account plan for each assigned account that provides the blueprint and value map for our engagement; negotiate and oversee contracts that protect the AMA brand and tax status and ensure compliance with the AMA royalty model; represent the Voice of the Customer to the AMA, serving as a central point of contact for assigned customers and promote “One AMA” initiatives to assigned customers including: the Integrated Health Model Initiative, the Physician Engagement Network, Health 2047, Diabetes Prevention Program and Steps Forward Content. Collaborate closely with non-CPT sales and account management teams, legal, finance, marketing and product management.


  • Independently develop and maintain an integrated “One AMA” Strategic Account Plan for each key account identifying customer strategies and initiatives, identification and development of new revenue opportunities, the introduction of non-CPT initiatives, supports the management of existing revenue, identifies key customer contacts and engagement plans, and provides an overall roadmap to bring value to our customer.

    This also includes:
    – Building and nurturing relationships with senior executives and key contacts in assigned accounts/ distributors.
    – Accurately forecasting HSG revenue to senior management.
    – Ensuring that royalty reports and payments are provided as outlined in agreements.
    – Documenting activities, contacts and revenue opportunities in Salesforce in a timely and accurate manner along with other reports such as expense reports.
    – Developing and delivering compelling business proposals and presentations.
    – Negotiating contracts with clients; ensuring that they are completed in a timely, consistent and transparent manner that drives revenue while protecting the AMA brand and integrity.

  • Bring the Voice of the Market product management to provide the product and market information necessary to deliver best-in-class solutions to address market needs and trends.

Other Functions/Responsibilities:

  • Represent AMA at association meetings, tradeshows and product fairs and other projects as assigned.


  1. Bachelor’s degree in health-related field or business required.
  2. Ten or more years of account management experience in healthcare services, content and/ or technology.  Experience with CPT content and/or coding and reimbursement tools is desired.
  3. Demonstrated knowledge and successful utilization of professional sales processes such as strategic selling or consultative sales practices with single and large client groups
  4. Experience managing complex, strategic accounts and interacting with the C-suite of EHR distributors.
  5. Excellent business management skills including forecast accuracy and pipeline development.
  6. Excellent communication, presentation, critical thinking skills with the ability to clearly articulate complex concepts to senior executives.
  7. Self-motivated, analytical, highly organized and detail oriented.
  8. Interpersonal skills and temperament to navigate across large, complex organizations.
  9. Demonstrated ability to display and thrive in a culture of excellence and accountability.
  10. Demonstrated ability to troubleshoot and problem solve effectively.
  11. Proficient in MS Office products and SalesForce.
  12. Able to work a flexible schedule

The AMA offers competitive salaries, including an incentive plan; excellent benefits and progressive technology.  Our office is a business casual environment and we respect work-life balance.  Please apply for the position at The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce.  All qualified applicants will receive consideration for employment.  As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.


How to Apply

Please apply for the position at No emailed applications will be considered. Accessibility information can be found on our Career site.

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 100,000 and above.

Job expires in 74 days.

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