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15 Jul 2021

Full-Time Key Account Associate

Custom Ink – Posted by Reno, Nevada, United States

Job Description

Are you passionate about nurturing lasting relationships with high-value clients to ensure mutual long-term success? Do you have the skills and desire to better understand clients’ unique needs and voices and go above and beyond to deliver great results? Are you motivated by helping our Key Accounts Team increase their productivity and pilot exciting new initiatives?

If you answered yes to all the above – and you’ve got the track record to back it up – read on!

How you’ll make a difference: 

  • Learn all the Key Account Management (KAM) skills while providing proactive and timely support to our existing big relationships in the program 
  • Pilot new service offerings and initiatives that help the KAM team test and scale new and impactful offerings for our clients
  • Build strong working relationships with clients and genuinely understand their unique needs
  • Be the customer’s voice within Custom Ink – empowering cross-functional internal teams to deliver world-class results and improve the entire customer experience.

What you’ll do:

  • Building a trusted and lasting advisor relationship with key accounts, internal stakeholders, and executive sponsors while serving as the expert for your portfolio of accounts
  • Working with leadership to scope and execute new pilot initiatives for potential scaling to KAM and sales at large
  • Supporting the Key Accounts Team customers by providing amazing customer service when a Key Account Manager is unavailable (PL)
  • Connecting with clients over the phone, e-mail, via GHO, and occasionally in-person to help solidify the trust relationship between the key account manager, Custom Ink, and the client
  • Researching and analyzing Custom Ink clients to understand and anticipate those clients’ needs, and then communicating and promoting Custom Ink products and services to those key clients, based on that research and analysis
  • Translating key needs into product offerings, working with other Custom Ink teams to ensure that client needs are met and that the client is satisfied
  • Working both independently and collaboratively to forecast/track key account opportunities, assist with high-severity requests and escalations, and iterate and evolve best practices, guidelines, and systems
  • Identifying new opportunities, areas for improvement both for key clients and internally as part of the Key Accounts team
  • Negotiating quotes, closing orders, and ensuring timely and successful delivery according to customer needs and objectives while clearly communicating with all involved

How you’ll be measured:  

  • Net Revenue
  • New Customer Acquisition (via referrals)
  • Calls, Appointments set
  • Customer Engagement
  • CRM Utilization
  • Success of Pilots and Projects

What we’re looking for:

  • Ability to remain flexible in a rapidly changing startup environment, including a demonstrated ability to adapt to and learn new processes
  • Demonstrated ability to communicate genuinely and effectively at all levels of an organization and across customer segments
  • Experience with and ability to deliver customer-focused solutions
  • Proven organization, planning, attention to detail, and follow up skills while managing multiple projects and or clients
  • Excellent communication skills including listening, questioning, verbal, and written
  • Exceptional ability to collaborate, work independently, or operate as part of a team and the decision-making skills to know which is needed and when
  • General business acumen
  • Self-motivation and a competitive “fire”
  • A positive, solution-oriented, problem-solving, customer-centric attitude
  • Experience working within Salesforce or other CRM a plus
  • Prior experience in sales and outbound customer outreach a plus

The Perks!

  • Working for a nationally & locally recognized top employer with competitive pay, benefits, and perks 
  • 15 paid days off in your first year. Bumps up to 25 in your second!
  • Low premiums and co-pays for medical and dental with no in-network deductible
  • Free vision insurance
  • 401(k) match, life insurance, and company paid Short and Long Term Disability
  • Fun Custom Ink apparel and accessories
  • T-shirts and jeans are welcome!
  • Fortune Top 100 Place to Work
  • A focus on “team” with fun & engaging events like virtual happy hours/coffee talks, company-wide meetings, and Town Halls to stay up-to-date on the business
  • Looking for a discount on a bunch of items ranging from health, home, travel, auto, and more? We offer a Perks at Work program to all Inkers. 

In addition, you must share our company values – practicing the Golden Rule, taking Ownership, and driving and embracing Innovation.


Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please visit


CustomInk, LLC (“Custom Ink”) is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

How to Apply

Submit your application on our website here:

Job Categories: Equal Opportunities. Job Types: Full-Time.

Job expires in 16 days.

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