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8 Nov 2021

Full-Time Joint Lobby Specialist I – Treasurer’s Office

Clark County Human Resources – Posted by Clark County Human Resources Vancouver, Washington, United States

Job Description

Job Summary 

The Joint Customer Service Lobby is located on the second floor of the Clark County Public Service Center. The Lobby is a unique partnership between three independent offices, the Clark County Assessor, Auditor, and Treasurer and offers citizens a streamlined process for government transactions. The Joint Lobby Specialists serve as the first point of contact for customers and provide expertise and assistance on issues for all three offices.

Qualifications

Qualifications: one to two years of related work experience required. Experience working in a high volume, direct customer contact service environment preferred. Experience processing technical work such as interpretation and explanation of complex regulations to customers preferred. Associate’s degree in business or related field preferred.

Other combinations of education, training and experience that would provide the required knowledge, skills and abilities will be considered.

The successful candidate must pass a criminal history background check prior to employment.

Knowledge of: general office procedures and practices; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; business English; PC computer applications such as word processing, spreadsheets and databases; basic bookkeeping and/or cashiering methods and practices as required by the position.

Ability to: operate standard office equipment such as computer software applications, telephones, facsimile machines, copy machines; apply sound judgment in making decisions independently in accordance with established policies, procedures, and regulations; diffuse difficult or highly charged situations; follow oral and written instructions; communicate effectively orally and in writing; learn and adhere to prescribed office routines; establish and maintain respectful and effective working relationships with other employees and the general public; maintain a courteous attitude toward the public and fellow employees; sit or stand for long periods of time while performing routine and repetitive functions. Apply policies and procedures consistently to a variety of (clear and unclear) situations. Effectively communicate specific details from the Revised Code of Washington (RCW) and Washington Administrative Code (WAC) to customers served by programs and transactional work from primary office of assignment.

For complete job announcement, application requirements, and to apply on-line, please visit our website at:

https://www.clark.wa.gov/human-resources/explore-careers-clark-county

Salary Grade: Local 11.503 ($18.04 – $23.01) per hour

How to Apply

For complete job announcement, application requirements, and to apply on-line, please visit our website at: https://www.clark.wa.gov/human-resources/explore-careers-clark-county

Job Categories: Equal Opportunities. Job Types: Full-Time.

Job expires in 15 days.

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