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13 Jan 2023

Full-Time IT Systems Analyst I

Gabriel Harland-Castellanos / Patagonia – Posted by Gabriel.Castellanos Reno, Nevada, United States

Job Description

Job Title: IT Systems Analyst
Reports To: IT Site Support Manager
Location: Reno, NV

Applications will be accepted until 1/27/2023. Due to volume, the posting may get extended or expire early.

 

COMPENSATION

Pay range: $24.91 – $41.51

Hiring range: $26.00 – $29.00

At Patagonia, pay ranges are set using the best available market data for the job at the required location. To determine salary for a candidate, we consider the candidate’s skills and capabilities for the job compared with expectations for the position.

 

COVID-19 VACCINATIONS

Patagonia requires all employees to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.

 

GENERAL SUMMARY

The IT Systems Analyst will provide broad expertise of system knowledge for Tier 1 technical support ranging from desktop, laptop, and all variety of systems. They are responsible for the coverage and coordination of the Help Desk in the IT Department.  This position will constantly be handling multiple tasks, some of which will include but are not limited to: remote user support, new user creation, troubleshooting desktop and laptop systems, organizing follow up calls that go to Tier 2 support, documentation of standards and procedures in relation to desktop issues, logging calls in the Help Desk software, monitoring trends and presenting solutions to problems, assisting with support and functions of the iSeries system.

 

Technical customer service to employees is a major part of this position, so this role requires a self-motivated person who enjoys working with a wide variety of people daily.  This position will require providing remote support over the telephone and in person, and be consistently positive, patient, and professional with non-technical employees, vendors, and coworkers.

 

WHAT YOU’LL DO

  • Provide specific coverage for LAN, Telecom, and AS400 systems
  • PC upgrade planning and implementation of user systems
  • End User support
  • Advisory role to other systems supporting personnel and coverage of jobs when necessary
  • Client Access to AS400
  • Responsible for answering and logging Help Desk calls
  • Responsible for providing Tier 1 support to all such issues
  • Responsible for fielding Help Desk issues that escalate to Tier 2 to the appropriate IT staff member. Thereafter, responsible for the maintenance and tracking of such issues.
  • Must provide first level security checks and ensure proper use of corporate systems
  • Responsible for providing troubleshooting on remote desktops and laptop systems using network tools
  • Responsible for the creation and termination of user logons within the network and email systems
  • Maintenance of email accounts. Such responsibilities will include, but are not limited to sizing, forwarding and out of office notices.
  • Maintain the laptop checkout pool systems
  • Monitor and set up the laptop systems for all company travelers
  • Coordinate daily coverage of the IT Office with others on team
  • Participate in any scheduled weekend coverage rotation for the department
  • Image systems and assist in PC rollouts
  • Assist in AS/400 operations
  • Organize hardware recycling

 

WHO YOU ARE

  • Passionate: care deeply about saving our home planet
  • Customer Service: provide exceptional customer service with every interaction, unafraid to take an unconventional approach
  • Time Management: prioritize competing priorities while achieving position expectations
  • Project Management: balance projects while taking care of the customer
  • Organized and Detail Oriented: Solid organizational and prioritization skills, with the ability to fulfill commitments, remaining reliable, punctual, and on-time while being solution-oriented
  • Strong communicator: Communication skills, both written and verbal, as well as non-verbal (body language), which can be shared with people from all walks of life while remaining clear, confident, accurate, professional, objective, and inclusive
  • Resilient: thrive in a working environment with little or no supervision
  • Team player: Finding creative solutions while balancing responsibilities among participants in an equitable and inclusive manner in partnership with peers and leadership
  • Problem solver: The ability to problem-solve and present thoughtful and well-reasoned opinions based on policy and context while being motivated to provide creative solutions to challenges
  • Open-minded: Possess exceptional interpersonal skills, including the ability to listen and understand opinions, suggestions, and the recommendations of others, even if they are different from your own

 

EXPERIENCE YOU BRING

  • Minimum 2+ years’ experience in a Help Desk environment at Tier 1 support
  • Proficiency of Active Directory network administration basics preferred
  • Working knowledge of Windows 10 and Windows Servers operating systems
  • Microsoft Office applications experience
  • Basic knowledge and understanding of MacOS
  • AS400 system experience preferred
  • Ability to discuss and understand technical details and problem-solving logic
  • Ability to create clear and usable documentation for all tasks performed in the position
  • Ability to effectively communicate
  • Excellent customer service skills, in person, on the phone and in writing
  • Strong multi-tasking, organizational and detail-oriented skills
  • Strong follow-up and resolution experience
  • Experience with team-based work structure
  • Ability to demonstrate flexibility on the job
  • Ability to demonstrate initiative, is conscientious and provides complete follow-through on areas of responsibility
  • Ability to maintain a composed and professional demeanor within a flexible and (at times noisy) work environment
  • Spanish fluency preferred

 

SCHEDULE

  • Monday – Friday; 8am – 5pm PST
  • Potential overtime based on business needs and capacity
  • Rotational on-call weekend availability for emergency system failures

 

PHYSICAL REQUIREMENTS

  • Ability to look at a computer screen for extended periods of time
  • Must be able to lift and carry 50 pounds for up to 50 feet
  • Occasional work under tables and on ladders may be required
  • Must be able to sit for extended periods of time
  • Voluntary/optional travel offered; not required

 

BENEFITS
Patagonia provides employees with a robust benefits package (unique to each role) that may include environmental internships, free health insurance, paid vacation, paid holidays, an alternative commute reimbursement program, leaves of absence, employee discounts, complimentary product, 401k match and much more.

 

EMPLOYEE CONDUCT
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

How to Apply

Please apply directly on the Patagonia Career Page: https://patagonia.wd5.myworkdayjobs.com/en-US/PWCareers/job/Reno-Service-Center-NV/IT-Systems-Analyst_JOB-REQ-8983

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 40,000 - 60,000.

Job expires in 22 days.

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