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11 Feb 2021

Full-Time IT Omnichannel Solutions Lead

UCB Bioscience – Posted by UCBdenise Smyrna, Georgia, United States

Job Description

To strengthen our Information Technology dept. within our corporate headquarters in Smyrna, GA, we are looking for a talented individual to fill the position of: IT Omnichannel Solutions Lead

Reporting to the Head of IT US CRM & Omnichannel Solutions, IT US Omnichannel Solutions Lead partners with the UCB PVUs, I2I and MAP teams to lead projects, use technology systems, and manage technical support resources (internal and/or external) ensuring scalability of systems, processes for the US market across the entire value chain and patient journey.

You like to work in an environment where you can:

  • Support and/or Lead the software delivery lifecycle (“SDLC”) for the Omnichannel system for the US business.
  • Design and implement best-in-class technical and/or operational support frameworks leveraging internal resources and third-parties.
  • Manage local and global projects based on business requirements in line with the IT Project Management Framework.
  • Build collaborative relationships with business partners and external vendors to deliver on company and departmental strategies and initiatives.

You will contribute by:

  • Ensuring timely resolution of user problems within assigned areas of responsibility and delivery of agreed upon SLA’s related to system uptime, data loads, etc.
  • Driving decisions and influence team members and business partners, within span of control.
  • Serving as the IT SME for Omnichannel technologies throughout the global organization.
  • Identifying creative and innovative solutions to problems.

Interested? For this position you’ll need the following education, experience and skills:

Minimum Qualifications:

  • Bachelor’s degree
  • 7 years + exp. in full systems life cycle management and deployment experience in Omnichannel/marketing automation systems
  • Experience in support of computerized System Validation, part 11 compliance, SOX compliance

Preferred Qualifications:

  • 4 years + exp. in the Pharmaceutical industry
  • Certification in salesforce.com marketing cloud or similar
  • Experience with technology systems to support commercial/go-to-market teams in the life sciences industry

 

About Us

At UCB, we come together every day to work, laser-focused, on a simple question: How will this create value for people living with severe diseases? By putting patients at the heart of everything we do, our approach – from discovery to development to delivery – is continuously transformed and designed around patient needs and their journey.

With a team of approximately 7,500 employees worldwide operations in more than 40 countries, we are a global biopharmaceutical company investing more than a quarter of our revenue in cutting-edge scientific research. We are focused on addressing chronic, neurological, immunological, and bone diseases. We are looking for people with passion and empathy who develop a real understanding of patient’s needs and can deliver thoughtful solutions to decisionmakers across the heath care ecosystem.

Curious to know more? Please visit our website www.ucb.com.

How to Apply

https://careers.ucb.com/global/en/job/71835/IT-Omnichannel-Solutions-Lead

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

Job expires in 65 days.

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