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9 Sep 2021

Full-Time IT Management Analyst

Department of Labor & Industries – Posted by andreaballardlni Tumwater, Washington, United States

Job Description

Our Mission: Keep Washington Safe and Working!  Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability.

Apply online now at our website!

Washington is America’s Top State according to U.S. News (2021) and we provide one of the most competitive benefits packages in the nation.  Here at the Department of Labor & Industries (L&I), we believe that your voice matters.  We value our employees and their work-life balance by encouraging flexible schedules.  In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington’s 2.5 million workers. Learn more about L&I, the employer of choice.

Per Governor Inslee’s Proclamation 21-14 (Download PDF reader) (Download PDF reader), state employees must be fully vaccinated no later than October 18, 2021.  Your vaccine status will be verified by Human Resources prior to your first day of employment.  Please contact Andrea Ballard (she/her/hers) at if you need information on medical or religious accommodation.


The Strategic Investments Office (SIO) is a division within Information Technology, reporting directly to the Chief Information Officer. The SIO encompasses IT Business Integration, Project Management, Business Alignment, Strategic Resources, and Testing & Quality Assurance. The SIO builds better capabilities to plan, resource and execute high-value and time-sensitive technology investments. The office aligns technology with customer needs by delivering the agency’s highest priority IT investments.

The Business Integration Office (BIO)  within SIO is charged with designing, managing, and monitoring IT service processes and looking for ways to improve the flow of work through IT, and better align IT services with the needs of business.


As an IT Management Analyst 4, you will participate in the development of business cases and strategic and tactical planning efforts in support of our business partners. The role is required to lead many stakeholder conversations and be a change agent for new processes. In this role, you will ensure that IT services provided deliver the value expected by the customer.

Due to the COVID-19 pandemic, telework is expected for most positions, including this one. As L&I begins to allow for staff re-entry into the workforce, the incumbent of this position may be expected to report to an L&I facility or field office (duty station) for work activities. At that time, discussions about this position may be eligible for continued telework in accordance with L&I’s telework policy. Telework is dependent upon business needs and supervisor approval. When asked to work in the office, the duty station for this position is: Tumwater, Washington.



Some of what you’ll do:

  • Analyze and evaluate IT service management processes.
  • Ensure that services provided deliver the value expected by the customer.
  • Understand the customer’s environment well enough to identify opportunities for new/improved processes.
  • Be aware of changes in the customer’s business environment which may impact service needs.
  • Use Business Process Model & Notation (BPMN) to design service-oriented IT service processes; providing a holistic approach to help IT deliver better services.
  • Plan and manage any changes to IT service processes in order to facilitate an effective and sustainable change to take place.
  • Use a metrics-driven approach to identifying opportunities for improvement and to measure the impact of improvement efforts
  • Coordinate and aggregate business demand for IT products and services by coordinating the receipt and processing of all Requests for Change (RFCs).
  • Stimulate, surface and shape business demand for IT products and services by drafting business cases.
  • Provide facilitation for Service to System (S2S) surveys and IT tactical planning efforts.
  • Provide project management support for small-scale, short-duration projects as the need arises.
  • And much more!




  • Bachelor’s degree in Computer Science or related field.
  • 5 years of experience consulting with customers, performing business analysis, and documenting business process flows.
  • Understanding of ITIL/ITSM methodologies.


  • ITIL Foundations Certificate in IT Service Management Certification.
  • Certification as a Business Analyst is preferred (such as CCBA or CBAP Certification.)
  • Seven years business analysis experience.
  • A broad knowledge base spanning multiple IT and business disciplines and an understanding of IT system, applications and networks.
  • Experience using Organizational Change Management methodologies.
  • Strong situational analysis and decision making, analytical, critical-thinking, organizational, and visualization abilities.
  • Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations.
  • The ability to use Business Process Management (BPM) methodologies to take a systematic approach to making an organization’s workflow more effective, more efficient and more capable of adapting to an everchanging environment.
  • Experience modeling business processes using Business Process Model and Notation to architect and implement processes that align with ITIL methodologies to manage IT services.
  • Extensive experience using change management strategies to plan and deploy process improvement initiatives and work as a team at all levels of an organization with the ability to influence others to move towards consensus.
  • Extensive experience in Microsoft Office Suite products (Word/Excel/Visio/PowerPoint)

How to Apply

Application Process:  Apply online now at our website! The top candidates will be contacted directly to interview for this position. Because the selection will be based on information provided by you, it is in your best interest to identify the knowledge, skills and abilities that address the mandatory and desirable qualifications described in the announcement. Please include the following documents with your application:
  1. A letter of interest describing specific qualifications.
  2. A current resume detailing applicable experience and education.
  3. A list of at least three professional references with current telephone numbers.
Other Information:
  • Offer of hire is contingent upon completion of a background check that includes a criminal record history review.
  • Positions requiring travel must have a valid unrestricted driver's license and must be insured if driving a privately owned vehicle on state business.
  • This position is represented by the ­Washington Federation of State Employees (WFSE).
  • Candidates who are offered a job with L&I must possess work authorization which does not require sponsorship by the employer for a visa now or in the future.
  • The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal Form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
  • Please note: This announcement may be used to fill multiple positions.
L&I IT Management Analyst 4 description image Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please blackout any personally identifiable data such as social security numbers. For further information, please contact us at Diversity, Equity, and Inclusion Employer Here at Labor & Industries our employees come from all walks of life as do we. We strive to hire great people from a wide variety of backgrounds.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in the importance of recognizing the value each of us contribute to the success of the mission of the agency. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures on how we can provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone. The State of Washington is an equal opportunity employer. Persons with a disability who need assistance in the application process or testing process, or those needing this announcement in an alternative format, may call (360) 902-5700. TTY users should first call 711 to access the Washington Relay Service. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. If you have any questions regarding this announcement, program, or the agency please contact Andrea Ballard (she/her/hers) at

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 60,000 - 80,000.

Job expires in 30 days.

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