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25 Jan 2023

Temporary IT – Infrastructure Design & Support – Associate Technology Specialist

Hornet Staffing – Posted by Hornet Staffing Anywhere

Job Description

Job Type: Contract

Contract length: 06 Months

Job Description:

  • Technology Specialists respond to and diagnose problems through discussion with users including problem recognition, research, isolation and resolution steps.
  • Responsible for safeguarding confidential information and documenting issues and resolutions.
  • The Technology Specialist has the experience and knowledge to resolve most complex problems.

Essential functions:

  • Assist customers via phone, instant messaging and ticket support
  • Under supervision, respond and diagnose basic issues and requests for desktop, server, mainframe, remote connectivity, and telephony applications/hardware
  • Analyze, document, and resolve issues and requests
  • Refer more complex issues and requests to more senior Technology Specialists
  • Document and route level 2 and 3 issues/requests to appropriate teams. Assist level 2 and level 3 teams with identifying issues or implementing fixes to restore service
  • Utilizes scripts and available tools when assisting customers
  • Provide input to and modifies department documentation

Requirements:

  • Working knowledge of Microsoft Office Applications (Word, Excel, Outlook, etc.)
  • Basic understanding of the following:
  • Mainframe Operating Systems.
  • Linux/Unix Operating Systems.
  • Telephony Support Applications (Cisco Call Manager, etc.)
  • Remote Connectivity Applications (Citrix, etc.)
  • Faxination Solutions
  • Microsoft Sharepoint
  • Video Conferencing solutions and software (Picturetel, etc.)
  • Ability to manage tasks independently and take ownership of responsibilities
  • Ability to learn from mistakes and apply constructive feedback to improve performance
  • Ability to communicate technical information clearly and articulately
  • Ability to adapt to a rapidly changing environment
  • High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy
  • Shiftwork required – Must be able to work day, night, and weekend shift rotations, which may include overtime and holidays.
  • Technical Help Desk or Call Center experience.
  • Working knowledge of Microsoft Office Applications (Word, Excel, Outlook, etc.)
  • Ability to manage tasks independently and take ownership of responsibilities
  • Ability to learn from mistakes and apply constructive feedback to improve performance
  • Ability to communicate technical information clearly and articulately
  • Ability to adapt to a rapidly changing environment
  • Shiftwork required – Must be able to work day, night, and weekend shift rotations, which may include overtime and holidays.

Required Experience:

  • 1+ years of relevant work experience

Preferred Education:

  • Bachelor’s degree in a related field

Required Education:

  • High school diploma or GED

How to Apply

For immediate consideration, please send your resume directly to Lory Weir at lory@hornetstaffing.comYou can view all of our open positions at www.hornetstaffing.com

Job Types: Temporary.

Job expires in 36 days.

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