THIS POSITION CAN BE FILLED REMOTE BUT WORK HOURS ARE 8:00 AM – 5:00 PM EDT

JOB FAMILY DESCRIPTION

Responsible for partnering with internal and external clients to develop and resolve operational solutions. Provides technical direction while guiding clients through the implementation of software products.

GE NERAL DUTIES & RESPONSIBILITIES

• Works directly with a client to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge.
• Investigates client needs, regulations, and technology to support the design of a new system, system enhancements, or acquired software or hardware.
• Elicits and clearly defines client needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions.
• Prepares and updates written material and explanations to accompany systems, programs, and program changes.
• Provides complex and/or specialized business function/end-user support to various short- and/or long-term clients.
• Coordinates and executes testing for multiple, major applications.
• Evaluates and documents the performance of tested software and the quality testing process, in conjunction with the development team, to provide feedback to project team and management for current and future reference.
• Provides vendor relations and client support, training and testing within the area of expertise.
• Independently resolves errors and issues as they occur with minimum involvement and guidance from management.
• Performs other related duties as required.

EDUCATIONAL GUIDELINES

Bachelor’s degree or the equivalent combination of education, training, or work experience.

ADDITIONAL EXPERIENCE REQUIREMENTS

Knowledge in one of the following area(s) is required:

• EDI Support
• File transfer protocol (FTP)
• Mainframe
• GoAnywhere

Prior Mortgage or Home Equity Servicing experience preferred

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of mortgage and home equity servicing industry
• Familiarity with Black Knight products and services
• Advanced knowledge of methods, tools, and technology used to carry out tasks necessary to prepare business assessment deliverables
• Knowledge of conversion methodologies and the basic principles, processes, phases and roles relevant to each conversion methodology
• Proficiency in Microsoft Office and e-mail software applications
• Ability to understand and focus on the clients’ needs while establishing credibility and building relationships with clients
• Ability to perform analysis, solid decision-making and problem solving skills
• Ability to use effective listening skills to develop understanding of user questions or problems
• Ability to rely on experience and judgment to plan and accomplish goals
• Ability to establish and manage priorities effectively
• Ability to demonstrate interpersonal and teambuilding skills and manage conflict
• Excellent verbal and written communication skills to non-technical and technical audience members
• Ability to establish and maintain effective working relationships with employees, clients and the public

IT Business Consultant II

Intermediate level role. Possesses a general understanding of developing and resolving operational solutions and uses this knowledge to bring solutions to internal and external clients. Supports several moderately complex projects. Works with business partners within one business function to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge. Displays a demonstrated knowledge of the business area to resolve problems on an ongoing business. Generally works on one or more projects at a time as a project team member. Typically requires four (4) or more years of experience in a relevant business analysis/consulting role.

Although target pay range may vary by work location, a representative pay range is $65,000 to $83,000. Eligible to participate in medical, dental and vision insurance, life insurance and disability insurance, 401(k) plan and employee stock purchase plan. Eligible to participate in the discretionary annual performance bonus.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.