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6 Apr 2022

Full-Time IT Business Consultant

BKInc2018 Jacksonville, Florida, United States

Job Description

Job Description:Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.


Responsible for partnering with internal and external clients for new and post-implementation support for Black Knight’s Servicing Digital product. Provides technical direction to new and existing clients while guiding clients through the implementation phases.

This position is 100% work from home.


  • Works directly with a client to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge.
  • Provides technical support for Servicing Digital deployments with a focus on SSO and API integration
  • Serves as a primary client contact resource for SSO technical approach delivery, client and BKI configuration management, UAT and production testing, production go live, etc.
  • Serves as a primary client contact resource for API specification delivery, coordination with client dev staff for integration approach, co dev activities, UAT and production testing, production go live, etc.
  • Provides on demand technology support for Servicing Digital deployment infrastructure – requirements, FQDN proxy, network deployment, etc..
  • Collaborates with the development team to prepare estimates of resources needed to complete activities and projects.
  • Manages multiple projects or project sub-plans by developing, coordinating and controlling the steps necessary to carry out a project within established time frame, quality and requirements.
  • Elicits and clearly defines client needs by assessing and documenting business opportunities, benefits, risks, and success factors of potential business solutions.
  • Prepares and updates written material and explanations to accompany systems, programs, and program changes.
  • Provides complex and/or specialized business function/end-user support to various short- and/or long-term clients.
  • Coordinates and executes testing for multiple, major applications. Develops and coordinates training for client personnel.
  • Evaluates and documents the performance of tested software and the quality testing process, in conjunction with the development team, to provide feedback to project team and management for current and future reference.
  • Independently resolves errors and issues as they occur with minimum involvement and guidance from management.
  • Performs other related duties as required.


Bachelor’s degree or the equivalent combination of education, training, or work experience.


  • Familiarity with SSO Service Provider (SP) and Identity Provider concepts, platforms, meta data, etc.
  • Background in SAML 2.0 and Oauth token exchange
  • Familiarity with encryption and signing certificated and associated algorithms
  • Familiarity with API concepts, platforms and architectures (API GW, proxies, KVM, YAML swagger, etc.)
  • Background in basic and Oauth authorization


  • Knowledge of mortgage and home equity servicing industry is a plus
  • Ability to oversee multiple projects at a time
  • Experience with SSO (single sign-on) and API is required
  • Advanced knowledge of methods, tools, and technology used to carry out tasks necessary to prepare business assessment deliverables
  • Advanced knowledge of the principles, processes, phases and roles of multiple applications development methodologies
  • Proficiency in quality management methods, tools, and technology used to create and support defect-free, application software that meets the needs of the client/business partner
  • Ability to understand and focus on the clients’ needs while establishing credibility and building relationships with clients
  • Ability to perform analysis, solid decision-making and problem solving skills
  • Ability to establish and manage priorities effectively
  • Excellent verbal and written communication skills to non-technical and technical audience members

IT Business Consultant III

Advanced level role. Possesses a broad understanding of developing and resolving operational solutions and uses this knowledge to bring solutions to internal and external clients. Supports several moderately to highly complex projects. Works with business partners across multiple business functions to identify and resolve operational issues, to solve problems or make decisions requiring technical expertise or specialized knowledge. Displays significant knowledge of the business area to resolve problems on an ongoing business. Generally works on multiple projects at a time as a project team member, and occasionally as a project team leader. Typically requires six (6) or more years of experience in a relevant business analysis/consulting role and demonstrated experience as the project team leader for a large project.

Although target pay range may vary by work location, a representative pay range for Colorado r esidents is: $78,000 – $110,000. Eligible to participate in medical, dental and vision insurance, life insurance and disability insurance, 401(k) plan and employee stock purchase plan. Eligible to participate in the discretionary annual performance bonus.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

Application URL:

Job Types: Full-Time.

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