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28 Dec 2020

Full-Time IS Project Director

Human Services Agency (San Francisco) – Posted by Human Services Agency (San Francisco) San Francisco, California, United States

Job Description


In San Francisco, Information Technology (IT) is making a shift in how we deliver services and utilize data – to focus on clients, our residents, visitors, and the businesses in the city we love. Our first step in transforming the Human Services Agency starts with the hiring of an Information System (IS) Project Director.

This position will report to the IT Director. Under administrative direction, IS Project Director will plan, direct, and coordinate the operations for the maintenance and operations of the agency’s major case management and benefit issuance system, specifically CalWIN; exercise discretion in applying general goal and policy statements and in resolving organizational and service delivery problems; manage projects across sectional lines and/or major development projects; assume supervisory responsibilities, including performance evaluations, training, selection and disciplinary actions.


  1. Manages a team of IT analysts in the development and execution of plans, goals, objectives, strategies, policies, and procedures for the maintenance and operations of the agency’s major case management and benefit issuance system, specifically CalWIN.
  2. Leads and oversees automated welfare-related IT projects.
  3. Monitors, analyzes, and resolves problems with State Automated Welfare systems, specifically CalWIN.
  4. Organizes, directs, and supervises the work of subordinate staff.
  5. Participates in the development and implementation of goals, objectives, policies, priorities, and procedures for the IT Department.
  6. Ensures that activities are completed in a timely and efficient manner consistent with defined policies and regulations.
  7. Assumes significant responsibility for the preparation and administration of assigned budget(s).
  8. Represents the IT department at various meetings. Collaborates with other analysts for multi-department system projects and system-related activities to meet the needs of the department.
  9. Coordinates training programs for staff and users; designs, funds, schedules, and arranges for outside trainers.
  10. Functions as a liaison to other IT units, business units, departments, counties, and/or state level stakeholders on issues related to benefits.
  11. Prepares specifications and purchase orders; manages vendor accounts; recommends consulting services as needed; establishes maintenance contracts for equipment.

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit to register an account (if you have not already done so) and begin the application process. In line with the Official Public Health Order to slow the spread of COVID-19, a “shelter-in-place” has been issued for all San Francisco residents and this order is expected to be in effect until further notice.  As a result, the Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement. Click here to view a video tutorial on how to apply for City jobs. Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,, Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Tamara Ranney, by telephone at (415)-770-4126, or by email at

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 100,000 and above.

Job expires in 66 days.

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