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21 Oct 2020

Full-Time IS Business Analyst – HSA

Human Services Agency City and County of San Francisco – Posted by Human Services Agency (San Francisco) San Francisco, California, United States

Job Description


Digital Services is a new, lean, fast-moving team inside of the HSA Information Technology (IT) department. We are dedicated to empowering our agency to ensure the well-being of our clients through the design, development, and delivery of simple and elegant digital solutions. Through the use of digital technology, we strive to help our programs meet the evolving needs of our clients while also modernizing our internal business processes with the end goal of enabling the most efficient, seamless, and well-crafted delivery of services possible.

The IS Business Analyst will support Digital Services as our primary project manager. The incumbent should be knowledgeable and comfortable working with both Agile and waterfall management styles. The incumbent will be working with developers, designers, and users to ensure a common understanding of the work, eliminate blockers, and keep projects on track. Excellent communication skills are key as the IS Business Analyst will be our primary customer interface and will be working with our internal customers.

The ideal candidate will be experienced with a variety of software technology and web products. They will be able to assist our developers with feature testing and product level support. The IS Business Analyst will have the ability to master web products from the user’s perspective and the ability to communicate product specifics to users and management. They will thrive in a fast-paced environment where creativity and out-of-box thinking are encouraged. The ideal candidate will be able to facilitate open dialogs and maintain positive relationships.



  1. Manage projects by collaborating with developers, designers, and users to ensure a common understanding of the work, eliminate blockers, map out project milestones, and keep projects on track.
  2. Communicate with internal customers to generate user stories and gather requirements while working with the developers to translate these stories into technical requirements and development tasks.
  3. Prioritize the needs of our internal and external users in product design sessions.
  4. Participate in daily stand-up meetings and provide feedback to developers, management, and users.
  5. Test new web features and provide feedback to the developers.
  6. Write and assign development tasks in collaboration with the development team.
  7. Lead product demonstration meetings where new features are presented to users and management.
  8. Administer web products (such as Drupal, SharePoint, DocuSign, and/or MS Teams), create new accounts and new instances, troubleshoot issues, and optimize products to meet our user’s needs.
  9. Monitor the maintenance and enhancement of web products (such as Drupal, SharePoint, DocuSign, and/or MS Teams) to ensure proper functionality and provide support, analysis, coordination, and assistance for continuous business operations.
  10. Create and generate reports and statistics to meet user and program requirements and create workflow diagrams (MS Visio, OmniGraffle, Adobe Illustrator, or design product of choice) that translate business process workflows into easy to read graphics.
  11. Conduct feasibility studies, evaluate vendor products, and make recommendations based on user requirements and system analysis to ensure adequate planning.
  12. Install and maintain software and facilitate communication between clients and vendors regarding system maintenance and solution implementation for technologies like Drupal, SharePoint, and DocuSign.
  13. Conduct user training.
  14. Participate and represent the department in meetings, including committee meetings.
  15. Research and evaluate technology through industry meetings, seminars, and vendor contacts, identify opportunities for improvements through automation, and develop screen logic and reports.
  16. Create and propagate a positive culture of collaboration within our team and outwardly with our users and partners.

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit to register an account (if you have not already done so) and begin the application process. -Select the desired job announcement (PBT-1052-105879) -Select “Apply” and read and acknowledge the information -Select either “I am a New User” if you have not previously registered, or “I have Registered Previously” -Follow instructions on the screen In line with the Official Public Health Order to slow the spread of COVID-19, a “shelter-in-place” has been issued for all San Francisco residents and this order is expected to be in effect until further notice.  As a result, the Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement. You can also watch this video for further assistance with our online application system: Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,, Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included in your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification, or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Tamara Ranney, by telephone at 415.770.4126, or by email at

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 80,000 - 100,000.

Job expires in 7 days.

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