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27 Oct 2020

Temporary Customer Support Analyst

Premier Talent Partners – Posted by Premier Talent Partners Anywhere

Job Description

Premier Talent Partners is seeking a Customer Support Specialist to join our client’s up-and-coming BioTech company based in San Francisco, CA. This position is temporary to start, with a high likelihood to extend and convert permanent for the perfect fit. This role is open to nationwide candidates and is 100% remote!

 

PLEASE NOTE: During the application process, you will be required to create a profile in Premier’s talent platform, Ajna. Once your profile has been reviewed, you will be matched with specific jobs.

 

Responsibilities:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales, and Marketing teams
  • Assist in training junior Customer Support Representatives

Qualifications:

  • Background in health and wellness role in the support field
  • 5+ years of Customer Support experience in the health and wellness field and/or experience in pharmaceuticals/consumer packaged goods
  • Experience with speaking to health supplements, nutritional products
  • Comfortable offering more consultative nutrition advice
  • Experience using help-desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills

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Premier Talent Partners is a recruitment firm specializing in the areas of contract/temp, temp-perm, permanent and payrolling needs across all industries, supporting equitable hiring nationwide.

Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.

How to Apply

To be considered for this position, please register here in our proprietary system. From there, you will be able to synch up with your Candidate Success Manager who will help you optimize your profile and assist you through the job search process.

Job Types: Temporary. Job Tags: #CustomerSupport, #CustomerSupportSpecialist, Customer, Specialist, and Support.

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