JOB FAMILY DESCRIPTION

Responsible for the daily operation of processing functions and maintenance of the processing infrastructure. Ensures service level agreements are met in support of clients’ and company’s mission-critical business requirements.

GENERAL DUTIES & RESPONSIBILITIES

• Manages the processing environment to protect the production systems critical to the success of the business.
• Delivers an operations environment that meets all service level agreements (e.g., 24/7 availability, response time parameters, etc.) and availability targets.
• Develops and recommends tactical and strategic plans for processing operations.
• Selects, trains, develops and leads an efficient and effective processing team.
• Identifies and recommends cost-saving and continuous improvement initiatives within the processing area.
• Ensures all backup, recovery, and disaster recovery processes will meet or exceed business requirements.
• Develops and implements team standards and procedures that support departmental standards and procedures.
• Develops and executes project plans, budgets, and schedules for documentation of work and results.
• Develops, manages, and forecasts the budgets for the relevant cost centers.
• Performs other related duties as assigned.

EDUCATIONAL GUIDELINES

Bachelor’s degree or the equivalent combination of education, training, and work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES

• Detailed knowledge of Black Knight image processing functions & current systems highly preferred.
• Experience across image acquisition & the fabrication of acquired image sources.
• Experience managing image source acquisition & image fabrication.
• Experience across process improvement projects for imaging functions driving efficiency gains & operational cost reductions.
• Experience creating budgets, managing actual finances to budgeted.
• Experience with resource forecasting.
• Knowledge of processing administration and processing activities and control
• Proficiency in client communication and escalation management
• Knowledge of project management methods and techniques
• Proficiency to supervise, lead and manage staff members effectively
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors)
• Excellent problem-solving, team management, and time management skills, managing multiple deadlines for self and others
• Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline
• Proficiency in making projections of future expenses based on analysis of cost effectiveness of past expenditures
• Proficiency to operate independently

Operations Manager

Intermediate professional role requiring moderate skills with high level of proficiency. Has full understanding of all operations processing policies and procedures. Works on one or more projects as a team member or occasionally as a project lead. Coaches staff. Works under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Typically requires six (6) or more years of experience and up to one (1) year of leadership responsibility; or equivalent combination of education and experience in an operations processing organization.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ d iversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.