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19 May 2022

Full-Time HVAC Support Technician

JohnB – Posted by JohnB Roswell, Georgia, United States

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.  Responsibilities and activities may change at any time with or without notice.

  • Provide technical assistance applicable to a wide array of products directly to our customer base, consisting of OEM partners, re-sellers, field technicians, and end users.
  • Effectively address, resolve, and document customer complaints directed toward products, services, and customer commitments.
  • Evaluate products returned as defective to determine failure mode and complete the necessary documentation.
  • Participate as needed in core teams assigned to develop, launch, and support new products and revisions to existing products.

DESIRED SKILL & COMPETENCIES 
To perform the job successfully, an individual should demonstrate the following competencies:

  • Practical skills and knowledge of electronics as applicable to the HVAC, refrigeration, and climate control industries.
  • Practical skills and knowledge of electrical circuits as applicable to the HVAC, refrigeration, and climate control industries.
  • Practical skills and knowledge of mechanical and pneumatic systems as applicable to the HVAC, refrigeration, and climate control industries.
  • Experienced communication, customer relationship skills.
  • Ability to resolve customer issues through effective troubleshooting, diagnosis, and corrective advice techniques.

SUPERVISORY RESPONSIBILITY
None

QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

Associates Degree and/or Certificate from an accredited technical school, or equivalent experience.
Customer service / support experience in HVAC, refrigeration systems, or related technical field desired.

How to Apply

To apply directly please send resume to John Burke at johnb@arcgonline.com. You can also view all of our open requirements at www.arcgonline.com.  

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 40,000 - 60,000.

Job expires in 53 days.

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