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22 Nov 2021

Full-Time Human Services Manager

The City of Bellevue – Posted by Bellevue, Washington, United States

Job Description

Job Summary

The City of Bellevue is a dynamic, international and multicultural, future-focused, diversity-driven, high-performing city. The city invests in its employees and encourages and rewards employee growth and development. We build on our commonalities and our differences. Bellevue is noted for its diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty. ranked Bellevue number 14 on its 2015 Top 100 Best Places to Live.

As Bellevue has shifted from a small suburb to a burgeoning city, there has been a necessary increase in work, focus, policy development, and regional collaboration on human services, as the portion of our population who are homeless, low- or moderate-income, and facing other crises requiring human services support has multiplied. Bellevue’s role in human services is defined as planner, funder, and convener to ensure that the basic survival needs of residents are met, support systems are in place, and that low- and moderate-income people are provided opportunities to succeed.

This position is responsible for managing the Human Services Division in developing and implementing city-wide and region-wide human service plans.  This requires collaboration with other city departments, the Human Services Commission, regional jurisdictions, and the public. Responsible for supervising, assigning, leading, motivating, and reviewing the work of up to 9 staff, including human services planners and coordinators, contract coordinator, administrative staff, and a home repair specialist. Oversees more than an average of $10 million per year in human services contracts. Performs advanced research, analysis, interpretation, and development of plans and policies related to the mission of the Human Services Division. Provides strategic thinking on a regional perspective in support of the department’s and city’s human services work.


If you have a passion for your community and want to make a positive impact, then join us as our Human Services Manager.

**This position was reposted on 11/22/21.

Essential Duties and Responsibilities

Provides strategic guidance and expertise to the city’s work on Human Services, including data research and analysis, cross-departmental collaboration, regional collaboration with other jurisdictions (Eastside providers, King County, King County Regional Homelessness Authority) and regional human services providers (e.g., shelters, food providers, behavioral health providers). This includes:

  • Providing vision, leadership, and direction in the development of short- and long-range plans for human services.
  • Coordinating division activities with other departments, jurisdictions and agencies as needed.
  • Providing professional planning and human services advice to supervisors and other officials.

Oversees a team of professional staff who monitor and provide technical assistance for more than $10m in contracts, are responsible for the Bellevue Human Services Needs Assessment, oversee CDBG funds as the only Eastside entitlement city, oversee the pooled contracts for the majority of Eastside jurisdictions, and operate the only Eastside Home Repair Program. Staff also serve on cross-departmental and regional teams providing subject matter expertise. This includes:

  • Determining work procedures, preparing work schedules, and expediting workflow.
  • Studying and standardizing procedures to improve efficiency and effectiveness of operations.
  • Managing and supervising human services activities to achieve goals within available resources.
  • Planning and organizing workloads and staff assignments.
  • Hiring, training, motivating, and evaluating assigned staff.
  • Reviewing progress and directing changes as needed.
  • Assuring effective and efficient use of budgeted funds, personnel, materials, facilities, and time.
  • Issuing written and oral instructions.
  • Assigning duties and examines work for accuracy, neatness, and conformance with regulations, policies, and procedures.
  • Developing guidelines and standards for staff.
  • Conducting performance reviews and mentoring staff.
  • Being accountable for all projects reviewed and approved and other work performed by team members.

Public engagement and presentations, occurring during the day and evening, including to the Human Services Commission, Public Hearings, and City Council. This includes:

  • Making private and public presentations to supervisors, boards, commissions, civic groups, and the general public, and participates in regional forums.
  • Communicating official plans, policies, and procedures to staff and the general public.

Oversees and manages a budget that contains both internal spending and more than an average of $10m per year in external contracts that impact the entire region. This includes:

  • Preparing annual budget requests.
  • Assuring that assigned areas of responsibility are performed within timeline/budget.
  • Performing cost control activities, monitors revenues and expenditures in assigned area to assure sound fiscal control and prepares annual budget requests.
  • Ensuring effective and efficient use of budgeted funds, personnel, materials, facilities, and time.

Systemic Equity review and improvements: works internally and regionally to assess practices, policies, and funding related to human services to ensure equity and anti-racism are centered. This includes:

  • Meeting with regional partners including jurisdictions and providers to review funding processes and policies
  • Facilitating cross-jurisdiction training for Human Services Commission on equity and funding with equity.

Data Gathering, Analysis and Policy Recommendations: division conducts Bellevue’s Human Services Needs Assessment, provides recommendations to Council, CMO and other departments on human services policy decisions and strategy. This includes:

  • Gathering, interpreting, and preparing data for studies, reports, and recommendations.
  • Compiling and analyzing demographic data, service outputs, and service outcome data.



  • Works under the general supervision of Assistant Director of Parks and Community Services.
  • Exercises supervision over Human Services Staff either directly or through subordinate supervisors, as assigned.




  • Knowledge of federal, state, county and local human/social service organizations, programs and services, funding sources and applicable laws and regulations.
  • Knowledge of principles and practices of public administration.
  • Knowledge of principles and practices of program planning and evaluation. Knowledge of principles and practices of supervision and personnel administration. Ability to evaluate program performance(s) in relation to human service needs.
  • Ability to develop human service plans and strategy documents.
  • Ability to communicate orally in the English language with customers, clients, and the public using a telephone, and in group and face-to-face, one-to-one settings.
  • Ability to produce planning and other documents written in the English language using proper sentence structure, punctuation, grammar, and spelling.
  • Ability to comprehend, analyze and make inferences from written material. Ability to perform a broad range of supervisory responsibilities over others.
  • Ability to observe, compare or monitor data to determine compliance with contractual requirements.
  • Ability to work cooperatively with others.
  • Ability to review or check the work products of others to ensure conformance to standards.


  • Graduation from an accredited four-year college or university with a degree in public administration, social work, social/human sciences, or other related field. Master’s degree in social work or related field preferred.
  • 5 years experience directing or leading staff. 10+ years preferred.
  • Five or more years of progressively responsible related experience in the management of community and social services. 10+ years preferred.
  • Knowledge and experience of human service funding processes, including experience with federal funds.
  • Demonstrated commitment to equitable and anti-racist practices in human services, and expertise in leading others in equitable anti-racist practices and systems change.
  • Or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.



The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work involves walking, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms.
  • Vision abilities required by this job include close vision and the ability to adjust focus. The employee may be required to push, pull, lift, and/or carry up to 20 pounds.
  • The noise level in the work environment is usually moderately quiet while in the office and moderately loud when in the field.


For further information about this position, please contact Toni Esparza via email at or at 425-452-5379 .  For any technical difficulties with your application, please contact the NEOGOV support line at 855-524-5627.

At the City of Bellevue, you’ll be part of a team committed to providing exceptional customer service, upholding the public interest and being a part of the community vision.  Our people bring unique skills and qualities to the table, embrace the values of honesty, accountability and commitment to service, and take pride in the work they do.  You’ll work in an environment where being innovative, collaborative, and future focused are the status quo.  Bellevue welcomes the world.  Our diversity is our strength.  We embrace the future while respecting our past.  It’s what makes the City of Bellevue an exiting place to work, live, and explore.

Have we piqued your interest yet?  Come join our team!  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetic information, disability age, veteran status, or any other protected status.  Persons needing assistance with the application process may call the Human Resources Office at 425-452-6838.

Bellevue is doing its part to reduce the spread of COVID-19 and remains committed to the health and safety of its employees.  The work associated with this position may be performed remotely, either full-time or part-time, in compliance with the Governor’s Safe Start guidance and the department’s telework agreement.  There may be situations where the employee is required to physically report to city facilities.  Employees reporting to work onsite need to follow safety precautions and procedures as required by the city.

** Please be sure to check your junk folder for any messages that may be sent to you about this recruitment.** 

How to Apply

Please apply at: Human Services Manager | Job Details tab | Career Pages (

Job Types: Full-Time. Salaries: 100,000 and above.

Job expires in 12 days.

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