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2 Dec 2021

Full-Time Housing Programs Assistant

CouleecapHR – Posted by CouleecapHR La Crosse, Wisconsin, United States

Job Description


Job Description:  Housing Programs Assistant


SALARY LEVEL:  Grade 20                                                                                                      DATE: April 2021

SUMMARY:  Provides homeownership rehabilitation services to clients.  Determines final eligibility for rehab programs, which includes income calculations, property eligibility, and historical and environmental reviews. Manages rehabilitation projects which includes contractor management, bid specification writing, quality assurance, and payment processing.  Communicates positively with clients, contractors, and funders, mediates disputes, as necessary. Submits necessary documentation to ensure timely reimbursement and/or payment to the agency.  Conducts homebuyer education instruction.  Provides property management services for all Couleecap owned rental properties.

 ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

Supports and upholds Couleecap’s mission to fight poverty and promote self-sufficiency for individuals by helping to identify needs, mobilize resources, and provide quality services.

Assists program participants in the application process, which may include, requesting documents household eligibility, income verification, property eligibility, and completing required environmental searches.

Inspects properties to determine eligibility, develops scopes of work, and conducts competitive bidding.

Manages projects so they are completed in a timely fashion and within budget.  Conduct inspections, enforces contract provisions, and ensures quality outcomes.

Interacts with clients and contractors on a regular basis and provides support to ensure the project is completed.  Provides conflict resolution and mediation between homeowners and contactors, as necessary. Thoroughly document clients contacts in the Client Management System and ensure that attempts to mediate and resolve conflicts are thoroughly documented.

Develops contacts and resources in the community to aid in serving clients.  Refers clients to other agencies if appropriate.

Completes all necessary reports, contracts, purchase orders, and other documentation as required.  Maintains client files.

Compiles information for planning and evaluation purposes. Makes recommendations for improving systems and increasing efficiency.

Conduct homeowner education and counseling sessions.

Keeps track of late payments for rental properties and rehab loan clients and follows up with clients who are behind on monthly payments.

Serves as the property manager and completes apartment showings, lease signings, apartment check-outs, rental payments/late payments, tenant relations, enforcing lease provisions and organizing apartment repairs. Maintains maintenance and repair records as well as finding maintenance contractors as needed.  Monitor’s maintenance budgets and prioritizes non-emergent repairs.

Updates all rental property lease materials to ensure compliance with state and federal laws.


 QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 EDUCATION and/or EXPERIENCE:  Requires completion of a baccalaureate degree in college or university; or one to two years’ previous experience; or equivalent combination of education and experience.

 LANGUAGE SKILLS:  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of the organization.

 MATHEMATICAL SKILLS:  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

 REASONING ABILITY:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 CERTIFICATES, LICENSES, REGISTRATIONS:  Access to reliable, licensed, insured driver and transportation.  HUD Counseling Certification must be obtained within six months of hire.

 OTHER SKILLS and ABILITIES:  Some knowledge and understanding of problems created by poverty.  Ability to establish effective working relationships with the clients, public, and other community professionals.  Ability to keep accurate records and make reports.  Ability to communicate clearly in written articles, reports and emails. Stability, resourcefulness, good judgment, tact, and courtesy.  Knowledge of office procedures, terminology, and equipment.  Ability to maintain confidentiality.  Computer experience required. Some knowledge of construction, or real estate preferred.

 PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.  This position primarily works via telecommuting with regular team meetings required.

How to Apply

To apply complete the ranking questions below and submit with a resume to Courtney Messer at courtney.messer@couleecap.orgmail to 201 Melby St., Westby, WI  54667, or fax 608-634-3134. Ranking Questions:
  1. Describe why it is important for people to have quality, safe, affordable housing, regardless of their income level.
  2. Describe your experience in providing good quality customer service and resolving customer complaints.
  3. Describe your experience with managing multiple projects simultaneously while maintaining deadlines and working independently.
  4. Describe your experience working on projects that require a high level of attention to detail. Please give a detailed example.

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

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