This job listing has expired and may no longer be relevant!
6 Jul 2021

Full-Time Housing Support Specialist (Housing Navigator)

Friendship Place – Posted by Friendship Place Washington, District of Columbia, United States

Job Description

Job Type

About Us:

Friendship Place is nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community.  Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond.  Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.


The Brooks Program provides short-term housing services to families experiencing homelessness in the District. The building contains 50 units and is located in Northwest DC. The program follows a Housing First model philosophy and utilizes best practices to ensure participants can be transitioned out of short-term family housing to independent housing in within 90 days. The Housing Navigator will assist participants in identifying housing that will allow them to stabilize and transition into permanent housing.  The role will seek out and partner with landlords.

Essential Duties and Responsibilities:

· Access housing units that’s consistent with the client’s needs and preferences in a timely manner.

· Recruit and retrain landlords and housing managers who are willing to rent to participants

· Conduct comprehensive screenings and assess client needs.

· Assist client-intake support service by communicating program services, eligibility requirements.

· Input client data, assessment data and case status into the appropriate system on an ongoing basis

· Work with client to address barriers to obtain stable housing including linkages to benefit assistance programs and community resources.

· Provide participants with necessary health care, treatment, school, daycare and other support systems, and employment opportunities as needed, provide and develop referrals to appropriate service agencies.

· Assist client to gather documents needed for housing placement including application, coordinating, communicating and so forth as needed service providers for follow up (DBH, CFSA, DV services, etc.)

· Provide ongoing supports for participants in meeting housing goals and monthly visits to ensure stable housing, ensure continuity of services during the transition

· Network with housing programs to ensure access for families and stay up-to-date on changes, openings and deadlines. This includes developing partnerships and communicate with other community agencies to build a comprehensive and coordinated services delivery model

· Provide appropriate oversight of participants at the site and enforce program rules

· Perform all other duties as assigned


· 2 years of college or an Associate degree in any field and three years of experience with homeless services programs or human services is required OR

· Bachelor’s degree in any field and two to four years of experience with homeless services programs or human services, OR

· A Master’s Degree in any field and one to two years of experience homeless services programs or human services

· Experience working within homeless services, as well as with landlords, and an understanding of landlord and tenant rights and responsibilities is preferred

· Experience working with vulnerable families or in child welfare is preferred.


· Strong written and verbal skills

· Ability and willingness to work in a diverse environment

· Ability to work well under pressure

· Understanding of adult rehabilitation services

· Understanding of Housing First model

· Experience with families, youth, and housing systems

· Experience with addictions, mental health, and co-occurring disorders

· Proficient in Microsoft Word, Excel, the Internet etc.

· Experience with Customer Assessment, Tracking and Case History (CATCH) and Homeless Management Information System (HMIS) is a plus

· Strong commitment to mission, organizational core values including racial equity and social justice

· Excellent customer service

· Integrity, tenacity, positive attitude, mission-driven, and self-directed with alignment to FP’s mission

Background checks:

The selected candidate will be required to pass a criminal history background check including fingerprinting including FBI, Police background check (of the jurisdictions in which they reside, if not Washington, DC, and DC Police background check) DC Child Abuse Registry, and National Sex Offender Registry Department(s); Drug and Alcohol testing and Tuberculosis Testing

Physical and Environmental Requirements:

Must have his/her own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insurance meets the resided state minimum, registered, etc.) and the employee must have a valid driver’s license. Occasional driving may be required. Some lifting may be required also (up to 20-25 lbs).

Direct Reports:

Indirect Reports:


Other Details:

  • Application Deadline: This job is open until filled, or the hiring manager      determines that they can no longer accept applications.
  • Compensation: The hiring pay range is between $51,636 – $54,781 annually.  Depending on the position, the starting hourly pay rate or annual salary is based on a step system.  A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials and/or work experience.  Please Note: The step system is set and not open to pay negotiation.  Before moving forward in the selection process, interested applicants are encouraged to discuss starting pay eligibility with the Human Resources (Talent) Department.
  • COVID-19: Effective September 19, 2021, the District of Columbia (DC) mandates COVID-19 vaccination for government employees, contractors, interns, and grantees.  As a DC government contractor, we comply with this mandate by ensuring that all employees are in compliance with being vaccinated or have an approved exemption.  If you would like to proceed with completing an employment application, it is with the understanding that Friendship Place complies with the DC COVID-19 vaccine mandate.  We appreciate your interest in joining the Friendship Place team.
  • Benefits:  We offer an excellent benefits package including low cost health insurance, employer paid dental, vision, short and long term disability, life insurance, 403B matching, 15 days of vacation during 1st year of employment, sick leave, and much more!
  • Location: 3318 Idaho Avenue N.W. Washington, D.C. 20016
  • Interview Process:  Phone screening, Panel style interview, Program      Visits, Final Interview
  • Website:

Friendship Place is an Equal Opportunity Employer.

How to Apply

Please apply via company website.

Job Types: Full-Time.

142 total views, 2 today

Apply for this Job