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1 Mar 2023

Full-Time Homeless Accommodation Officer

Sarah Powell – Posted by Sarah Powell Gloucestershire, England, United Kingdom

Job Description

Homeless Accommodation Officer

Location: Hybrid Working between various schemes within Gloucestershire

Salary: £29,251per annum

Contract type: Permanent, 37 hours per week

Closing Date: 12th March 2023 – Shortlisting will be carried out throughout the period of the advert and this closing date may be brought forward should a suitable candidate be found

About Gloucester City Homes

Our customers are at the very heart of what we do and how we do it. That doesn’t stop at the front-line services we provide and is key to how we communicate at GCH. That’s where you come in…

  • Are you driven by producing storytelling narrative that brings customers on the journey with us?
  • Do you have an ability to understand the audience and the messages we are sharing to adapt content which will engage and resonate with our diverse community?
  • Do you see yourself doing this in an organisation that makes a real difference to people’s lives?

GCH is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers. We’re looking for people who care as much as we do about delivering customer focused services.

We celebrate the diverse nature of our customers and strive to develop diverse teams where everyone can be their authentic self. Our work alongside organisations such as Inclusive Employers and Inclusivity Works supports us in continually enabling an inclusive culture where people can flourish.

We think GCH is a great place to work, but don’t just take our word for it…

  • Winner of best place to work in Gloucestershire 2022 at SoGlos Awards.
  • Recognised as an inclusive employer through the Inclusivity Works Award
  • Named one of the Top Not for Profit organisations to work for recognised by Best Companies in 2022.


About you and the role

  • To be responsible for the day to day management of our homeless properties; delivering positive outcomes for our customers through a professional and supportive service. As part of the Homeless Service Team, you’ll implement initiatives to develop our future homeless accommodation provision and our community based care and support approaches.
  • To be responsible for own caseload and safeguarding referrals, working with colleagues to ensure GCH homeless properties are safe and well-maintained places to live.
  • To conduct inspections of homeless accommodation and take ownership of raising and checking the completion of activities related to the property, communal repairs, and neighbourhood cleanliness / condition.
  • To be approachable and accessible to customers, communicating openly and ensuing they are kept updated as appropriate.
  • To provide support with the management of key issues, such as fire safety compliance,
  • To work with customers and their representatives supporting sustainable homeless accommodation by identifying support needs and vulnerability and ensuring effective sign posting to colleagues and external support agencies.
  • To be proactive in maximising income and collections of rent and service charges due.
  • You will need to have a full driving licence and access to a vehicle


You will bring your commitment to equality, diversity, and inclusion, championing an inclusive approach to all interaction with our customers with a curiosity to continually learn best practice and bring this back to our communications approach.

What is important to us is that you bring a desire to make a positive impact on people’s lives through our communications, approaching the role in a way that aligns with our values of pride, quality, integrity, and innovation.

Gloucester City Homes is a great place to work, offering a range of excellent benefits.

You will join an ambitious, and super supportive team, working together on our mission to create inclusive, engaging, and timely communications to our customers.

We all benefit from some great perks including:

  • Trust-based working
  • 30 days holiday per annum (pro rata)
  • Buying & selling of holidays
  • Life Event leave
  • Access to a benefits portal
  • Competitive salary,
  • Social Housing pension scheme,
  • Employee wellbeing package,
  • Healthcare plan,
  • Employee Assistance Programme
  • Cycle to work scheme
  • Volunteering day of your choice
  • Learning and development opportunities

Application Information

For more information on the role accountabilities and skills required, please check out the job description. If you have any questions or would like to discuss the post further, please contact

Closing Date: 12th March 2023

Interview Date: [Week commencing 13th March 2023 but may be interviewed earlier if we find the right candiate

How to Apply: Working for GCH – Vacancies and how to work for GCH

Gloucester City Homes is committed to equal opportunities and actively encourages applications from all sections of the community.

At GCH, we celebrate the diverse nature of our customers and strive to develop diverse teams where everyone can be their authentic self. This means we actively encourage people from underrepresented backgrounds to apply and we do not discriminate based on age, disability, sex, race, religion or belief, gender identity, sexual orientation, or marital status. We are a family-friendly employer with a culture based on our values of pride, quality, integrity and innovation.

How to Apply

Apply via or Vacancy Overview (  

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: driving licence, fire safety compliance, Homeless properties, and Safeguarding. Salaries: 20,000 - 40,000.

Job expires in 25 days.

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