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14 Jul 2020

Full-Time Help Desk Engineer (2 years minimum experience)

Endsight – Posted by mgoad Berkeley, California, United States

Job Description

Help Desk Engineer 2

Make no mistake, an IT career with a Managed Service Provider is a challenging thing!  It’s fast-paced, yet you’ll have a tremendous opportunity for hands-on experience with the newest platforms and environments.  At all times you’ll be supported by amazing teammates who want you to succeed and thrive.   We know our most important assets are PEOPLE like you, and we’re looking forward to having you meet our team!

 Qualifications Required:

  • 2 year minimum IT Help Desk experience
  • Strong aptitude for Customer Service 
  • Excellent analytical, verbal and written communication skills
  • Ability to adapt quickly to new technologies and changing business requirements
  • Able and willing to collaborate as part of a team in various roles
  • Respond to emergency situations effectively, maintaining poise and focus
  • Ability to organize and manage multiple priorities
  • Bachelor’s degree (in a related field) or equivalent experience
  • Certifications:  One or more of the following:
    • CompTIA (A+, Network, Security) 
    • Microsoft Associate or Expert level certification


Qualifications Preferred (not required):

  • Certifications:  Additional Microsoft Associate or Expert level certification, Cisco/SonicWALL, VMware, Apple, Citrix
  • Technologies:  Kaseya, ConnectWise 


You will be working with the following technologies on a daily basis:                                                                                                                      

  • Microsoft Windows and Mac
  • Microsoft Windows Server/Active Directory
  • Microsoft Exchange
  • Microsoft SQL
  • Office 365 / G Suite
  • SonicWALL, Cisco
  • Remote Access:  RDS, Citrix, VPN
  • Virtualization:  VMware, Microsoft Hyper-V 
  • Kaseya
  • ConnectWise

Our Benefits:

  • Medical- Company pays 100% of base plan for either Kaiser or BlueShield
  • Dental & Vision
  • 401(k)
  • Vacation and Sick Time accrual
  • 9 Paid Holidays
  • On-Site Free Gym
  • And More…

Our Culture:

  • We strive towards improving the quality of EVERYTHING we touch. We always have each other’s back and pursue an environment with a simple mandate:  Respect for people.
  • We pursue learning and growth and are unashamed to take pride in our work.  We believe that connecting emotionally to our work product is essential to a fulfilling career.
  • We take the long view with clients, employees, and all aspects of our business.
  • No matter who we are, we are always authentic!
  • We believe that courage has a place in the work environment and together aspire to “be courageous”.  We believe that we can accomplish more than we ever realize by being willing to act in the face of our personal fears.
  • We bring positive energy.

Life at Endsight is about finding fulfillment for ourselves by fiercely committing to helping others thrive.  We work for our clients and our colleagues with an ambition to pursue “excellent customer experiences at EVERY opportunity.”  Our vision is to be a lot like a great university – a place where employees come, make life long connections with other incredible people and go through intense personal and professional growth; a place where the best people in the industry come to be treated with respect and are given the opportunity to do meaningful work.

How to Apply

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Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

Job expires in 22 days.

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