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6 Sep 2021

Temporary Help Desk Analyst (21-26289) Tampa, Florida, United States

Job Description

Job Description: Provide Level 1 support for databases, software & devices
• Excellent Customer Service skills
• Excellent understanding of Service Desk Operations; including tools (call tracking systems, ACD) processes and methodologies
• Flexibility for work hours (Shifts 7am thru 7PM Monday – Friday)
• Work will be 50% remote and 50% on site
• Certified in 1 or more of the following A+ • MCP (Microsoft Certified Pro) • Win10 or above
• Two year business/technical degree or equivalent work experience for Jr/Intermediate
• Two years of prior related work experience in a technical support environment
• Two years’ experience working directly with the public in a service capacity
• Windows Family Operating systems (Win10)
• Email and Calendar Systems.
• VPN Remote connectivity
• Basic Network connectivity troubleshooting skills
• Basic Service Now or Remedy Help Desk Support tool and processes
• Able to follow Basic ITIL knowledge Base
• Customer Service Phone training able to apply customer empathy
• Web based applications
• Handles problems that are complex, unknown and new with confidence
• Multitasks by thinking, typing, troubleshooting and talking effectively
• Ability to apply active listening
• Demonstrated ability to work individually or within a team environment
• Strong analytical skills and demonstrated ability to troubleshoot
• Ability to explain technical information to non-technical clients
• Strong verbal and written communication skills
• Demonstrated ability to learn new skills and apply the knowledge
• Fluent in Spanish, Portuguese, or French
• Experience with Translating information and communications

How to Apply

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Job Types: Temporary.

Job expires in 27 days.

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