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14 Sep 2021

Full-Time Health Navigator

Mary Acker/Mount Sinai Health System – Posted by MAcker10 New York, New York, United States

Job Description

We are looking for a Navigator to join our Commercialization Operations Team, focused on engaging patients and their caregivers through an episode of care. Our patients are members, and navigators help members navigate the healthcare system via digital tools and over the phone- starting with the services available in our health system and extending to other health system partners. You will be joining a small and growing team that is focused on delivering a fantastic member experience.

Responsibilities

Navigators are responsible for supporting patients as members through their care journey, which could include:

  • Serving as a single point of contact for members as they navigate the often complex world of health care
  • Serving as a hub for all questions – quickly resolving inquires and directing members to the right resources
  • Helping members to schedule and manage their appointments and follow up on their care
  • Supporting members in finding a doctor or other healthcare services provider specific to their personal preferences and needs
  • Facilitating member and provider access to medical records
  • Collaborating with the clinical interdisciplinary team to solve issues as they arise

We are looking for teammates who are:

  • Focused on delivering excellent customer service and creating the best member experiences
  • Have a “do-whatever-it-takes” attitude to get the job done
  • Resourceful & great at problem-solving- we often need to be creative and think on our feet!
  • Flexible and able to adjust to evolving workflows – constantly iterating our processes to make them better
  • Collaborative, and also confident in your ability to work independently
  • Energized to join and build a team dedicated to changing healthcare delivery
  • Able to de-escalate tense situations and turn them into productive, resolution-oriented conversations
  • Located within driving distance of NYC for initial onboarding and training, and occasional onsite trainings and engagement

Qualifications

Our ideal candidate has the following education and experience:

  • Bachelor’s degree
  • Bilingual (English/Spanish) preferred
  • Experience using an electronic health record (preferred but not required)
  • 2-4+ years experience in a concierge or high-end clinical, service, or retail setting
  • Technologically savvy with interest in adopting new digital tools
  • Understanding of healthcare systems preferred but not required
  • Polished verbal & written communication skills

How to Apply

Email mary.acker@mountsinai.org your resume!

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 60,000 - 80,000.

Job expires in 32 days.

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