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8 Jul 2020

Full-Time Head of Product Design

ManueldaSilva85 – Posted by ManueldaSilva85 Berlin, Berlin, Germany

Job Description

WHERE YOUR EXPERTISE IS NEEDED

As the Head of Design for Zalando’s Size and Fit Organization, you will join an interdisciplinary leadership team focused on creating a coherent strategy to tackle this complex problem space.  The work will include i) well-coordinated size and fit experience across the entire customer journey, ii) the creation of effective, engaging and mutually beneficial customer data acquisition mechanisms designed to reconnect fashion brands and their customers in the name of getting the right fit and iii) services designed to support brands as they move towards a reality that includes customization and a much more customer centric approach to manufacturing.

If all of that isn’t inspiring enough, we know that tackling this problem has a huge potential to drive towards our sustainability goals – both in terms of reducing C02 emissions through return reductions but also through improving the way fashion is made.

Your team will develop algorithmically informed size advice experiences designed to help Zalando customers make sense out of confusing sizing systems, provide recommendations and predictions on customer size and fit choices, and conduct focused experiments to identify new technologies useful in solving the size and fit challenge over the years to come.

As customers navigate the vast Zalando fashion catalog, your team will ensure Zalando stands by their side as a trusted guide and confidant. By showing users what fits in ways that make sense to them, you will solve significant customer pain points. By reducing size-related returns, you will reduce friction in the customer experience, reduce C02 emissions, and directly impact the company’s bottom line.

WHAT WE’RE LOOKING FOR

  • Experience: You are a very seasoned design professional. You have likely led larger teams before, but you are inspired to dive deep again and solve truly meaningful problems that make customers feel like we understand them. To land this job you will show and explain raw artefacts from your work defining product design strategy, executing tactically in a complex environment and leading people to perform at their best.
  • Empathy: You have the mindset and methodologies to understand your customers, colleagues and employees.
  • Craft: You understand service design, choreograph UX design processes and orchestrate unified experiences across devices and throughout the customer journey — while knowing how to embody specific solutions in usable and delightful interactions.
  • Experimentation: You have a generative approach, strive to solve problems in the best way possible through iteration, and are willing to kill your darlings.
  • Storytelling: You bring not just users but also stakeholders and employees on a journey of increasing intimacy by explaining a clear customer experience vision and telling compelling tales.

How to Apply

https://jobs.zalando.com/en/jobs/2007553/?gh_jid=2007553&gh_src=gk03hq

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 100,000 and above.

Job expires in 8 days.

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