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5 Oct 2020

Full-Time Head Butler, Riverbend

Kohler – Posted by KohlerHRE Kohler, Wisconsin, United States

Job Description

Head Butler, Riverbend
Location: Kohler, WI

Our Riverbend team leads a members-only club offering golf, dining, lodging and spa benefits in a 16th-century English Tudor-style mansion overlooking the Sheboygan River. Join our guest services team—the heartbeat of our business and the warmth our guests remember long after their stay.

As the Head Butler, you will be responsible for:
* Acting as Manager on Duty in the absence of other leadership to respond to and resolve escalated guest concerns or requests.
* Directing the training of new associates.
* Training and assisting with Night Audit responsibilities.
* Managing and overseeing dedicated service to VIP guests and special occasion requests.
* Overseeing and managing staffing coverage for all shifts and special events on property
* Providing guests with information and brochures on the Kohler Resort facilities and history.
* Providing a timely response to special requests; inform hotel departments as appropriate.
* Opening the door and greet guest with “sense of arrival” by using proper greeting and last name.
* Registering guests in property management system and escorting them to their rooms with luggage.
* In the guest’s room, hang any garments in the closet and explain the room amenities and place any luggage on a luggage rack. Offering unpacking service, as appropriate.
* Valet guest’s vehicle if requested or give directions to parking areas for self-park.
* Providing in depth knowledge of all in-house facilities and hours of operation, as well as daily activities and area attractions.

This is a full time opportunity, working weekdays and weekends. Shifts will vary between 6:00am and 10:00pm.

Applicants must be at least 18 years of age and possess a valid driver’s license. Our idea applicant will have prior supervisory experience and strong verbal and written communication skills.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?
Kohler Co.’s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us
Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .

How to Apply

Application URL:

Job Types: Full-Time.

Job expires in 25 days.

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