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29 Dec 2020

Part-Time Guest Services Associate (Part-time)

Dallas Museum of Art – Posted by DMA_recruiting Dallas, Texas, United States

Job Description

Reports to: Manager of Membership and Onsite Experience
Department: Development
Classification: Non-Exempt, Part-time
Hourly Rate: $13.50
Schedule of Work: Flexible hours including evenings and weekends.

DMA Mission: The Dallas Museum of Art is a space of wonder and discovery where art comes alive.

The DMA will:
• Place art and our diverse communities at the center around which all activities radiate.
• Pursue excellence in collecting and programming, present works of art across cultures and time, and be a driving force in contemporary art.
• Strengthen our position as a prominent, innovative institution, expanding the meaning and possibilities of learning and creativity.

Scope of Position:
This position provides customer service, sales, relationship management, and database maintenance support for the Dallas Museum of Art. The primary focus of the position is to generate revenues from DMA Guests (Members and visitors) onsite, providing exceptional customer service by addressing and resolving complaints and inquiries; and assisting in the delivery of high-quality experiences that drive repeat Museum engagement and visitation.

Essential Functions:
• Support Membership revenue goals by soliciting Museum guests for membership
• Support Museum revenue goals through ticket sales and annual fund donations from visitors
• Service existing Members for upgrades, renewals, and annual fund donations and ensure that members receive a concierge level of service at all times
• Provide excellent customer service to all Guests through face-to-face interactions
• Assist with problem solving and able to handle difficult interactions with Guests and use judgement to offer approved incentives when appropriate
• Document questions, concerns, and requests of existing and prospective guests for follow-up
• Complete opening and closing procedures including cash reconciliation, stocking Museum and Membership materials, completing reports, updating database, maintain daily activity tally, and preparing onsite technology for daily use
• Adhere to all membership and box office processes and procedures and data is entered correctly into the Development database (Raiser’s Edge) and ticketing system (Etix)
• Accurately complete daily reports and ensure correct details are captured
• Maintain onsite presence during the Museum’s hours of operation and work Member related events
• Proactively seek to connect Guests with participatory opportunities within the museum
• Other duties as assigned

Additional Functions:
• Partner with Gallery Attendants and help coordinate line management support both inside and outside of the museum
• Welcome Guests to the museum as primary entry contact
• Administer contactless temperature checks for all Guests entering the building
• Verify the possession of a ticket and assist with Guest traffic into the building
• Set expectations and communicate which exhibitions are open for viewing
• Communicate changes in museum procedure and safety guidelines to Guests
• Encourage Guests to move into the galleries from the lobby
• Remind Guests of museum rules usually covered by entryway Gallery Attendant
• Faithfully represent the Museum, and serve as a one stop solution for Guest inquiries
• Scan tickets at entry of exhibition and ensure that laptop and scanner are powered on and updated prior to opening of the Museum
• Maintain integrity of ticket time slots and maintain occupancy limits
• Answer general questions regarding the exhibition and the museum

Key Qualifications:
• Spanish language ability strongly preferred
• Ability to work flexible hours including evenings and weekends
• Excellent communication skills
• Strong attention to detail
• Warm, professional, outgoing attitude when dealing with the public
• Ability to be flexible and adaptable, and have a good sense of judgement during ambiguous situations
• Ability to multi-task in high stress situations
• Calm and patient demeanor when handling difficult interactions
• Ability to frequently stand or walk for periods of up to 4 hours

Education, Experience, and Certifications:
• Spanish language ability strongly preferred
• 2 years of customer service experience preferred
• Bachelor’s Degree is preferred
• Raiser’s Edge database and Etix ticketing system experience preferred

 

Our Core Values

• Act with Integrity: Be open, honest, and ethical.
• Communicate Openly: Be constructive, transparent, and respectful.
• Build Inclusivity: Diverse backgrounds make us stronger.
• Join Forces: Support collaboration and unity.
• Work Passionately: Be fearless, creative, and solutions-driven.
• Embrace and Drive Change: Be nimble, there is always a way to yes.
• Invest in Each Other: Pursue learning.

Equity, Diversity, and Inclusion Policy

The Dallas Museum of Art fosters equity, celebrates diversity, and supports inclusion. We acknowledge that diverse backgrounds and voices of visitors, volunteers, trustees, staff, and communities represented in the collection make us stronger and better equipped to make positive impacts locally, nationally, and internationally.

Equity
Society’s historical legacies and systemic barriers have created disparities in the communities we serve. Knowing this, we strive to expand and enhance arts opportunities for all.

Diversity
Many factors—including but not limited to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, veteran status, disability, genetics, economic backgrounds, and experiences—make individuals and groups unique. Our goal is to ensure visitors, volunteers, trustees, staff, and collections reflect this diversity.

Inclusion
We commit to listening to and learning from diverse voices and perspectives. We create a vibrant and accessible social space that encourages dialogue and the exchange of ideas through arts and culture.

EOE

The Dallas Museum of Art is committed to building a culturally diverse staff and is an Equal Opportunity Employer. The DMA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

How to Apply

Please apply through the DMA Careers Page linked here.

Job Types: Part-Time. Job Tags: customer service. Salaries: Less than 20,000.

Job expires in 9 days.

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