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18 Mar 2021

Full-Time General Manager – Seniors Services & Long-Term Care

City of Toronto – Posted by dayone Toronto, Ontario, Canada

Job Description

General Manager – Seniors Services & Long-Term Care

This is an exceptional opportunity for an energized and innovative leader of change to foster an environment of collaboration and inclusion that will encourage and support the transformation of the Seniors Services and Long-Term Care portfolio at the City of Toronto, Canada’s largest and most diverse municipality!

Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses.

Guided by the CARE values of Compassion, Accountability, Respect and Excellence, the Seniors Services and Long-Term Care Division within the City’s Community and Social Services Service Area is responsible for the service planning and strategic integration of City services for seniors – from a variety of community support programs, to the direct operation of 10 long-term care homes providing 24-hour care. This makes the role of General Manager – Seniors Services & Long-Term Care a uniquely exciting and rewarding mandate for a strategically minded and results-oriented champion of best practices.

Reporting to the Deputy City Manager, Community and Social Services, and working in collaboration with both internal and external partners and stakeholders, you will lead and direct the development, implementation, evaluation and coordination of innovative programs, services, policies and strategies to support residents in City-operated long-term care homes as well as seniors living in the community. This is also an opportunity to leverage your leadership and expertise in this key sector by providing executive-level strategic advice and support to the City Manager, the City’s Senior Leadership Team, the Mayor and Council.

As General Manager, you will set the overall strategic direction and policy framework of the Seniors Services and Long-Term Care Division, provide strategic leadership on advancing key corporate and Council strategies and priorities, and establish corporate and divisional goals, objectives and priorities aligned with City and/or Council-approved strategic directions. You will also oversee the effective operation of the City-operated long-term care homes, and the coordination and strategic alignment of services for seniors living in the City of Toronto, including advancing, monitoring and evaluating progress on Council’s approved Toronto Seniors Strategy.

Among your top priorities will be directing the design, development and implementation of quality and affordable programs and policies for seniors and long-term care that meet the changing needs of stakeholders, the community and clients, are flexible and responsive to changes in the system, and are based on the determinants of health. Your focus will also be on ensuing effective inter-governmental and stakeholder relations and advocacy, including developing and maintaining a strong liaison and working relationships with community and industry partners and stakeholders, and representatives of the Ministries of Health and Long-Term Care and the Toronto Local Health Integration Networks.

This high-profile position calls for senior-level management experience, both leading and managing in a multi-faceted long-term care, senior service or health-related organization of comparable size and complexity, with direct working knowledge of all appropriate provincial legislation, and extensive experience and expertise providing strategic direction, including strategy, policy and plan development. A post-secondary education in a relevant professional discipline is also expected, combined with strong business acumen in progressively successful positions.

An engaging leader, you will bring in-depth experience directing, motivating, inspiring and developing a high-performing team of clinical, operations, logistics and management staff in an environment of equity, respect and inclusion, providing industry-leading quality of care and service. Through this background, you have honed your ability to foster positive, productive employee-employer relationships in a unionized environment. Proficiency in financial planning and budget administration, managing and planning large and complex operational and capital budgets, is essential in this senior management role.

Given the multi-stakeholder environment in which the City operates, your skills as a communicator will prove invaluable, especially your proven ability to develop and sustain strong working relationships and represent the Division with key stakeholders, other levels of government and agencies, the media and elected officials. An effective decision-maker and innovative, results-oriented leader, known for your sound executive judgement, integrity and high degree of political acuity, you welcome the opportunity to promote and foster service and organizational excellence, and provide professional advice and recommendations to inform Council’s decision-making.

Just as important for success, you are familiar with Ontario Statutes, including the Occupational Health and Safety Act, and have other relevant experience with contractual obligations and corporate policies, with a track record of staying abreast of best practices, industry developments and changes in legislation.

To apply to this senior role with wide decisional impact across Canada’s largest city, submit your application to Phelps, at, specifying the job title in the subject line of your e-mail. Application deadline: April 9, 2021.

Equity, Diversity and Inclusion

The City of Toronto is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that it serves. Learn more about the City’s commitment to employment equity.


The City of Toronto is committed to creating an accessible and inclusive organization, and to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted.

401 Bay Street, Suite 1400, Toronto, ON M5H 2Y4
Phone: 416 364 6229

Job Types: Full-Time.

Job expires in 5 days.

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