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29 Jan 2021

Temporary FTA – 24 Months – DE&S / SDA Postal and Mail Operator

Defence Equipment and Support – Posted by Defence Equipment and Support Ruislip, England, United Kingdom

Job Description


Up to £18,000 plus combined Outer London Weighting /Recruitment and Retention Allowances of £3250 – per annum (plus benefits).

Contract type

Fixed Term

Length of employment

24 Months

Number of posts



Join an integral part of the UK’s Defence and play your part in the procurement and in-service support of all our Armed Forces’ equipment, from fighter jets, armoured vehicles, submarines and aircraft carriers, to clothing, food, and ammunition. If you have the pride, passion and commitment to be part of an exciting organisation at the forefront of supporting our country’s armed forces deliver on operations at home and abroad, then apply online now!

Job description

Are you looking for a challenging and interesting opportunity?

Are you excited about working for the British Forces Post Office?

If so, DE&S has the perfect opportunity for you!

For centuries, our Armed Forces have managed an in-house postal service, delivering mail across our military history including both World Wars. The BFPO is dedicated to providing postal and courier services to the UK Armed Forces and is a renowned brand across Defence. Approximately 250 dedicated, hard-working civilian and military staff work collaboratively across 11 sites in the UK to deliver both personal and official mail to over 650 locations across the globe; keeping our armed forces connected through a range of services that play a vital role in sustaining the morale of our Armed Forces.

The majority of our mixed civilian and military staff are based at our purpose-built headquarters at RAF Northolt in Ruislip, West London. We form an integral part of DE&S as part of the Land Domain.

Working within BFPO we are looking for dynamic, self-motivated, hard-working and organised individuals who can work in a customer-focused environment and to tight timescales, while remaining positive and focused on delivery.

Our Mail Operators ensure that the Armed Forces mail is handled in a secure, safe and timely fashion. You will be responsible for ensuring the correct receipting, sorting and dispatch of all types of mail in a secure, logical and methodical manner. Part of your role will be to follow standard BFPO mail screening policies, including managing irregularities such as damaged items, articles found loose, broken packets, or otherwise inappropriate items; including prohibited and restricted mail items.


Your main responsibilities are as follows:

• Maintaining procedures in accordance with mail handling standards and processes set by BFPO and Royal Mail.

• To maintain workplace safety standards – responsible for own safety and safety of colleagues.

• To strictly adhere to BFPO’s COVID protection measures including the use of Personal Protection Equipment such as face masks/visors.

• To undertake mail security screening procedures and (once trained) become a X-Ray machine operator.

• Using a combination of handheld and manual systems, create and maintain mail dispatch schedules following correct consignment and regulatory processes.

• Acting as the drivers escort, complete timely delivery of mail, completing duties in accordance with instructions and security regulations.

• To ensure accurate and secure redirection, location, trace and personal verification of mail using both computer and local systems.

• To routinely conduct basic operating procedures on an automated mail sorting machine to include basic daily maintenance and cleaning of the equipment.

• To adhere to all BFPO and Civil Aviation Security requirements and at all times, maintain the security of BFPO mail. You will be required to adhere to personal security arrangements, complete annual security training and will be required to carry appropriate issued ID whilst at work.

Headquarters BFPO is conveniently accessible from the M40 motorway, the A40 and London underground tube stations. Free parking is available on site.

There may be an ability to convert to a permanent contract, depending on the business need and candidate’s ability to gain and retain appropriate aviation security screening qualification (current BFPO policy states new staff must complete security training, pass the National X-Ray Competency Training and retain it 12 months later before conversion to permanent contract can be considered).

As a Mail Operator, you will be required to work 7.4 hours per day between 06:00 – 18:00 hours, Mon to Fri, though some additional hours or flexible working will be expected (ie to support road service schedules). The exact duty timings will be discussed at interview.

What you will be assessed against

To be found successful you must demonstrate the following essential criteria:

• Hold 5 GCSEs (grades A-C, 9-5) OR equivalent relevant experience in a Postal And/Or Mail / Logistics role (evidence to be presented at interview).
• General knowledge of IT Systems.
• Ability and desire to train and mentor other staff once appropriately trained.
• The role will require the use of manual handling equipment, as applicants will be required to lift mail items up to 11kg unaided and 30kg assisted with the ability to collaboratively move heavier items.

It would benefit your application should be able to demonstrate the following desirable criteria:

• X Ray Screening experience.
• Experience of working in warehouse or mail handling environments.
• Civil Aviation Authority or Air Cargo Security qualifications.

If you are invited to an interview, you will be assessed against the following technical competencies:

• Customer service
• Making evidence-based decisions

If you are invited to an interview, you will be assessed against the following behaviours:

• Delivering at pace
• Working together

What’s in it for you?

You will receive a generous benefits package including market leading employer pension contributions of around 21% of your salary (not including any personal contribution), annual bonuses, a flexible working pattern to fit you where possible, 25 days holiday +1 additional day every year you work up to 30 days with opportunity for movement and promotion.

HQ BFPO benefits from having an onsite restaurant. Staff also have access to RAF Northolt’s gym. All facilities operate in line with COVID guidelines and restrictions.

Find out more about what we offer by clicking here

Applicants should be aware that any move across the Civil Service may have implications on an employee’s ability to carry on claiming childcare vouchers.

About your team

The Integrated Logistics (iLog) Function is the integrating Function for Support within DE&S, responsible for the development, management and delivery of in-service support for our front-line command customers. The iLog Function consists of around 2,900 personnel, both civil servants and military, and with a wide range of disciplines ranging from operations management and supply chain management, technical through-life support and logistics delivery, to modelling and analysis.

Please click the link below to apply by creating an account and upload your details.


Please find ‘The Little Book of Big Benefits’ here

This post is not eligible for relocation allowances.

The post also offers the BFPO Northolt recruitment and retention total allowance of £3,250 pa.

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

Simply click on the apply button to create an account and upload your CV which clearly demonstrates the following areas (which you will be assessed against):

• Key Achievements
• Relevant Experience
• Applied Knowledge and Skills

For additional guidance on writing a CV for DE&S, please click here

Firstly we’ll check that you meet the essential criteria that are listed for the role. If you do, we’ll then carry out a more detailed review of your CV to see if your qualifications and experience are a good match for the role(s).

If you’re successful, we’ll invite you to an interview W/C 22/02/2021 so you can meet us, discuss your Key Achievements, Relevant Experience and Applied knowledge & Skills. In addition to the above, you’ll also be assessed against a technical competence and the listed behaviours, aligned to our DE&S Behaviours which can be found attached at the bottom of the page.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UKs
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

How to Apply

Apply before 11:55 pm on Sunday 14th February 2021 Follow link to apply Please click here to apply

Job Types: Temporary. Job Tags: 24 Months, DE&S, FTA, Postal and Mail Operator, and SDA. Salaries: Less than 20,000.

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