Job Description

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org.

We offer great benefits, competitive pay, and great working environment!

We offer:

• Medical Insurance
• Dental Insurance (no cost for employee)
• Vision Insurance (no cost for employee)
• Long Term Disability
• Group Term Life and AD&D Insurance
• Employee Assistance Program
• Flexible Spending Accounts
• 12 Paid Holidays
• 3 Personal Days
• 10 Vacation Days
• 12 Sick Days
• Metro reimbursement or free parking
• Employer Matched 403b Retirement Plan

This is a great opportunity to make a difference!

This position will pay $23.37 – $27.45. Salary is commensurate with experience.

POSITION SUMMARY:

Responsible for greeting and helping primary care patients; scheduling appointments; maintaining records and accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Welcomes patients and visitors in person or on the telephone; answering or referring inquiries.
• Presents a professional front office environment for all patients and visitors in appearance, manner, and quality of work at all times.
• Registers patients in eClinicalWorks according to clinical protocol.
• Confirm medical health appointments on the schedule of the following day.
• Checks/Verifies patient’s insurance eligibility/ sliding fee status two days prior to and at each visit
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling/registering patient’s appointments in eClinicalWorks in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Ensures the waiting area is maintained neat and well organized.
• Comforts patients by anticipating patients’ anxieties; answers patients’ question or refers them to the appropriate clinical staff; maintains the reception area.
• Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.
• Protects patients’ rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.
• Maintains operations by following policies and procedures; reporting needed changes.
• Ensures clinic flow by being an active team member.

OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.

REQUIREMENTS:

Training and Experience:

High school diploma or GED required, AA degree preferred. At least two (2) years experience working in a medical office or similar environment. Bilingual in  English/Spanish strongly preferred. Knowledgeable about insurance plans as well as Medi-cal/Medicare.

Knowledge of:

Must be proficient in the use of Microsoft Office programs. Knowledge of electronic health records – eClinicalWorks preferred.

Ability to:

• Must be extremely organized and detailed oriented
• Must have excellent communications and written skills
• Strong telephone etiquette
• Must have a courteous, professional nature and customer service oriented
• Must maintain a strict discipline in time management with a focus on quality
• Knowledgeable about insurance plans, Medi-Cal / Medicare
• Good computer and typing skills.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.

COVID-19 Vaccination and Booster or Medical/ Religious Exemption required.

Equal Opportunity Employer: minority/female/disability/transgender/veteran.

How to Apply

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: administrative, AIDS, FQHC, HIV, LGTBQ, non-profit, Outpatient Clinic, and STDs. Salaries: Less than 20,000.

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