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25 Nov 2021

Full-Time Front Desk Manager, Inn On Woodlake

KohlerHRE – Posted by KohlerHRE Kohler, Wisconsin, United States

Job Description

Job Description:Front Desk Manager, Inn On Woodlake

Work Mode: Onsite

Location: Kohler, WI


Does the thought of leading, inspiring, and motivating a team interest you? Do you have a passion for providing exceptional customer service ensuring that consistent Five Diamond, Five Star standards are met? If so, then join the team as the Front Desk Manager at The Inn on Woodlake where your hard work and customer service skills are appreciated and recognized!

Specific responsibilities include:

  • Handle all guest complaints and concerns to full resolution and guest satisfaction; while mentoring teams to levels of empowerment that solve guest issues immediately
  • Responsible for all follow-up on billing questions, credits and/or disputed charges on guest accounts
  • Ensure the front desk team has all necessary hotel, H&RE and local information to serve all guest needs
  • Participate in hotel’s yield committee on oversell and occupancy driving strategies
  • Responsible for the accurate posting and adjusting of all guestroom charges by the Front Desk personnel
  • Responsible for the accurate completion of the hotel’s night audit
  • Work operational shifts when business needs dictate to control labor costs
  • Ensure appropriate inventory controls in place for bar and have active participation in up-sells to improve bar revenue
  • Ensure payroll expense conform to departmental budgets, and schedules are properly aligned with levels of hotel activities and labor standards
  • Monitor and control usage of supplies used and inventory levels of Micro Market and hotel bar
  • Direct and coach associates to promote and maintain a high level of guest service
  • Monitor associates to ensure they are performing in accordance with policies and standards set forth by Hospitality leadership
  • Oversee and determine when disciplinary actions are required and follow through with those actions
  • Responsible for planning of staffing requirements to handle levels of occupancy and requesting increases in staff as they become necessary based on labor standards
  • Develop ideas and suggestions for implementation and enhancement of overall guest satisfaction and experience

This is a Full Time position. Shifts will vary with required weekdays and weekends.


  • Four year degree in hotel management or hospitality facility management
  • Major area of study should include guest services operations and front desk operations
  • Two to four years’ experience as Front Desk Agent where responsibility has continually increased

To fully demonstrate our commitment to the health, safety, and wellbeing of our associates, we are requiring all U.S. based team members to be fully vaccinated against COVID-19 as a condition of employment. We believe this path forward further strengthens our workforce and the future growth and resilience of our company and community. Individuals with medical conditions or sincerely held religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.’s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .

How to Apply

Job Types: Full-Time.

Job expires in 19 days.

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