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22 Jun 2022

Full-Time Field Support Representative (Remote)

Stephanie L – Posted by Stephanie L United States

Job Description

Field Support Representative – Job description

edjuster is North America’s leading provider of content claims solutions. Since its inception in June of 2000, edjuster has established a dispute-free track record unmatched by any other. Through the use of people and technology, edjuster offers Insurers solutions customized to meet their specific claims handling needs, and with it the ability to offer their policyholders the assurance of Performance Excellence Guaranteed claims settlements.

Position Summary

The role of the Field Support Representative is to provide quality data entry and/or conduct review of original items, as well as LKQ (Like, Kind, Quality) research and pricing of those items. This is a process-oriented role, where edjuster’s standard claims handling methodologies are followed with respect to adjuster and policyholder communications and reporting, and with respect to how all product information is collected on each and every claim.

This role will work completely remotely from anywhere in Canada.

Key Responsibilities

As part of this role, responsibilities included, but are not limited to the following:

  • Complete the data entry of lists and/or conduct reviews/revisions of mobile app entries.
  • Price common household items using edjuster’s database and/or generic price list.
  • Conduct research and pricing of contents based on like, kind and quality valuation by working with various edjuster research methodology of completed claims inventories, schedule of loss forms and from contractor’s lists.
  • Conduct valuation of complex claims and may be required to organize resources to assist with subsequent valuation.
  • Provide mentoring and guidance to team members while completing valuation.
  • Ensure ongoing communication with Content Claims Specialists.
  • Communicate with the policyholder, where necessary, to finalize pricing.
  • Research LKQ replacements for high value content items.
  • Obtain quotes and estimates from vendors.
  • Provide weekly updates to Content Claims Specialists and Claims Supervisor.
  • Adhere to claim deadlines.
  • Document and upload pertinent claim information and maintain thorough work log notes.
  • Perform any other related duties that may be assigned from time to time.

Essential Requirements

  • A Secondary School diploma
  • Strong computer skills (MS Office/Outlook, etc.)
  • Employee must provide their own high speed internet service (a portion will be reimbursed)
  • Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy
  • Ability to communicate effectively verbally and in writing in English
  • Strong active listening skills


  • Bilingualism in Spanish and English


  • Strong communication skills.
  • Demonstrated ability to adapt to change and new technology.
  • Willingness to learn and continuously improve.

Employment Type

  • Permanent, Full-time


  • Competitive Pay – Pay will be commensurate with qualifications and experience
  • Medical, Health and Dental
  • Life Insurance and LTD
  • Continuing education available


  • Monday to Friday


  • $17.00-$20.00 per hour

To learn more about our company, please visit our website at

We thank all applicants for their interest; only those selected for an interview will be contacted.

edjuster is an Equal Opportunity Employer. We are committed to equal treatment of all applicants and employees without regard to race, color, creed, religion, gender, sexual orientation, marital status, family status, pregnancy, age, disability/handicap, record of offences, or any other characteristic protected by law. We encourage applications from all qualified candidates. If you are invited to continue the selection process and have accommodation needs at any stage of the recruitment process, please notify us of any accommodation you might require.

Job Type: Full-time

Salary: $17.00 – $20.00 per hour

How to Apply

To apply, please email resume to Stephanie Langford -    

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 20,000 - 40,000.

Job expires in 85 days.

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