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8 Jun 2022

Full-Time ETA Application Analyst

Sparklight – Posted by SparklightCareers Anywhere

Job Description

Job Description
At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Application Analyst II reviews, analyzes, and modifies Billing/WFM system configurations including testing, debugging and supporting the organization’s Billing/WFM application systems. This position also updates rates and packages offered to best fit customer needs and collaborates with businesses to help define requirements.

We are open to hiring remote if we find the right talent in any of these states (AL, AR, AZ, CT, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NY, OH, OK, SC, TN, TX, VA, WA).

What you will do to contribute to the company’s success

Acts as the point of contact for billing application and processes for order management, collections processes, and taxes/finance.
Works with the business teams to define requirements.
Identifies and documents processes to ensure best practices are being followed.
Works on multiple concurrent process improvement and long term projects.
Researches, analyzes and resolves billing application and operational issues by using Remedy, Oracle SQL and TSQL report writing and other multiple data sources.
Updates product rates as well as packages offered to fit customer needs.
Performs billing application maintenance and development tasks related to SQL Updates, Table Development, and related systems.
Creates process efficiencies and enhancements to increase operational effectiveness by reviewing, analyzing, documenting, and recommending changes to management.
Ensures maintenance and developments are tested in UAT environments and create necessary documentation with the guidance of Senior or Lead Analysts.
Researches, analyzes, and resolves billing and revenue assurance issues by gathering data from incidents, work order tickets, database reports, order management, one-off billing usage, monthly billing.
Supports process improvement initiatives by gathering, analyzing, and documenting relevant data, and recommend changes to management.
Supports the development of metrics to measure, analyze, and recommend improvement strategies on operational processes as directed by Management.
Assists billing application with configuration of new equipment on the billing application, changes to existing equipment, and provisioning testing as directed by management.
Performs on-call support after-hours.
Takes on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Values.

Associate’s degree (A.A.) or equivalent from two-year College or technical school
An equivalent amount of experience may substitute for education.
Experience in a billing position or other related field
Excellent computer skills including Microsoft Excel and Microsoft Word.
Excellent analytical and troubleshooting skills.
Extensive SQL Query and Database knowledge.
Must be flexible and a team player.
Excellent verbal and written communication skills with the ability to interact professionally with diverse groups and organization levels.
Must be a self- starter who communicates effectively, has strong organizational skills and sound problem solving skills.
Core Competencies

Committed: Values each and every customer, while working hard to keep their business and support our communities.
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) – 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Additional Perks

Tuition reimbursement (up to $5,250 on 1st year)
Up to seventy-five dollars a month towards cable and internet services (Phoenix associates)
Free services for associates who live in a serviceable area
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
We’re an Award-Winning Organization!

2022 Forbes’ “America’s Best Midsized Employers”
Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. “Stronger Together” is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

How to Apply

Please apply on our website using the link below:

Job Types: Full-Time.

Job expires in 10 days.

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