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16 Nov 2021

Full-Time Enteprise Customer Success Manager

corrinastempky/G2 – Posted by corrinastempky Chicago, Illinois, United States

Job Description

About The Role

G2 is looking for a dedicated and experienced Enterprise Customer Success Manager who will be responsible for fostering relationships with key strategic enterprise customers post-sale. This individual will be the point of contact for our customers to ensure their success and happiness with G2’s services. The Enterprise Customer Success Manager should be a spirited customer advocate with engaging communication skills and experience working with enterprise customers in the industry.

In this role, you will:

  • Advise customers on best methods to take full advantage of G2’s products
  • Form strong relationships with customers via email, phone and occasionally in person, and work to keep them fully engaged and supported throughout the relationship
  • Understand and anticipate customer’s need and goals; track customer progress on said goals and ensure they are supported
  • Drive a high renewal rate by demonstrating value and identify additional up-sell opportunities
  • Work cross-functionally to gather and report on customer satisfaction and feedback
  • Work internally to resolve any account issues
  • Travel on occasion to customer conferences

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway.

  • You have 4+ years of experience in customer success or account management
  • You have experience working with enterprise-level customers in the technology or software industry
  • You have superior relationship-building skills
  • You are detail-oriented and have excellent project and time management skills
  • You have exceptional written and verbal communication skills with a high-level of professionalism
  • You have the ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture
  • Making customers happy excites you

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.

How to Apply

Please apply using this link:  

Job Types: Full-Time. Salaries: 80,000 - 100,000.

Job expires in 19 days.

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