The YMCA is a leading non-profit committed to strengthening our community by connecting others to their ultimate potential. We focus on empowering people in all forms, by improving health and well-being and inspiring action in and across our neighborhoods.

Ignite your Passion, Live the Y Cause, and Join our Team!

Would you like to provide excellent customer service to members and guests who call the YMCA home? As an Engagement Representative, you will engage members and guests – through email or over the phone to respond to their questions and needs while promoting information on membership and programs. This is a hybrid position with the expectation of some work from home and some work at the office.

In this position you will be able to use your skills to:

• Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Present accurate membership information to potential and existing members. Explain the benefits of YMCA membership and its programs.
• Demonstrate full competency with the Customer Relationship Management system to include proper enrollment, update, and cancellation processing and receiving membership, program, childcare, camp, and child watch payments.
• Follow membership policies and guidelines. Process new memberships, update current memberships, and register members for programs and services, as needed.
• Understand the financial assistance process and accurately help to identify eligibility.
• Provide a highly satisfying member experience and engage members in programs.

Are you a good fit?

• You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• You have at least two years of experience in customer service, public relations, and organization.
• You have excellent written and oral skills.
• You are proficient in computer programs, including practical applications of MS Office suite, including Teams, and Zoom.
• You have a positive attitude and previous experience with diverse populations.

Hours: Full Time – 40 hours per week

Benefits: Part-Time employees are supported with the following benefits and perks:

• Flexible scheduling around school and extracurricular activities
• Optional virtual tele-doc, dental, and vision benefits
• Employee Assistance Program
• 50% off YMCA Child Care services
• Free Personal YMCA Membership
• Free YMCA 360 Virtual Wellness Membership
• YMCA Program and Merchandise discounts
• Employee Referral Bonus Program
• Paid Sick Leave
• Professional education and certification opportunities