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22 Sep 2020

Full-Time eCommerce Support Consultant II

Black Knight Financial Services – Posted by BKInc2018 Jacksonville, Florida, United States

Job Description

Black Knight is the premier provider of integrated technology, services, data and analytics that lenders and servicers look to first to help successfully manage the entire loan life cycle. Our deep understanding of regulatory and compliance issues complements the knowledge, technology and solutions we offer to help our clients achieve their business goals. Black Knight offers leading software systems; data and analytics offerings; and information solutions that facilitate and automate many of the business processes across the mortgage life cycle.

Serves as a senior contributor with expertise in particular business processes and/or Black Knight products. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems.

* Provides expert level product support to Black Knight clients by resolving moderate to complex business and functional issues.
* Maintains and fosters the relationship between the clients and Black Knight by ensuring client satisfaction, maintaining professional and timely client communication and timely resolving reported issues.
* Expertly researches and documents client issues, technology, or regulations related to system functionality.
* Recreates client issues in test environment, identifies/documents how applications and systems interact to support business processes.
* May devise and/or modify processes and procedures to achieve greater efficiencies.
* Conducts a variety of tests such as system, integration, disaster recovery readiness, and acceptance tests.
* Mentors, guides, advises and/or checks the work of less experienced Technology Business Consultants.
* May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures.
* May serve as pre-sales support specialist when needed.
* Performs other related duties as required.

A Bachelor’s degree or the equivalent combination of education, training, or work experience.

* Prior experience with Black Knight products highly preferred.
* Mortgage or Home Equity Servicing experience preferred.

Functional knowledge in one or more of the following area(s) preferred:
* Customer Service
* Default
* Escrow
* Special Loans
* Investor
* Year End
* Cash

* Familiarity with Black Knight products and services.
* Knowledge of mortgage-and home-equity services industry and associated regulatory and compliance requirements.
* Knowledge of the tools, techniques and principles used in defect tracking, customer service.
* Excellent customer service skills that build high levels of customer satisfaction for internal and external clients.
* Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors).
* Willingly shares relevant knowledge and expertise.
* Excellent analytical, decision-making, problem-solving, negotiation and conflict management skills.
* Ability to work independently and as part of a larger team.
* Ability to persuade and influence others on the best approach or work around.
* Excellent organizational and time management skills.
* Resourceful and proactive in gathering information and sharing.
* Detail oriented, and able to quickly adapt to changing priorities.

Technology Business Consultant II
Intermediate professional role. Moderate skills with high level of proficiency. Develops and implements solutions that require analysis and research. Works on small to large, complex projects that require increased skill in one or more technologies. Possesses knowledge in a specific business area. Works on one or more projects as a team member or occasionally as a project lead. Works under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Typically requires at least three years of demonstrated business analysis/consulting experience, a minimum of three years of mortgage and home equity services consulting or management experience, and demonstrated technical capabilities.

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, r eligion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees’ diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight’s commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

How to Apply

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Job Types: Full-Time.

Job expires in 17 days.

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