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25 Feb 2021

Full-Time Ecommerce Business Analyst

Warby Parker – Posted by Warby Parker New York, New York, United States

Job Description

We’re searching for an Ecommerce Business Analyst to join our Digital Product team, identify trends, and influence decision-making across Warby Parker. In this role, you’ll analyze our ecommerce business across website, app, and performance marketing KPIs and communicate our current financial performance. You’ll also build dashboards to report on business health to our Management team and partner cross-functionally to impact change throughout the company. Your collaboration with Product Managers as well as the Performance Marketing, Merchandising & Planning, Finance, Customer Experience, and Consumer Insights teams is crucial for analyzing the business holistically across multiple data sources, identifying new customer problems and opportunities, and communicating findings to leadership across teams to inform priorities. You will also partner with the Finance team to support ecommerce budgeting and forecasting. Sound cool? Keep reading!

What you’ll do:

  • Define and monitor ecommerce KPIs to communicate current financial performance of Warby Parker’s business with scalable tools and systems
  • Analyze trends in ecommerce business to identify new customer problems and opportunities; partner with Consumer Insights to understand key drivers
  • Empower cross-functional stakeholders and decision makers with timely and accurate ecom data and insights, as well as shifts in user behavior on our site and app, to influence short-term and long-term roadmaps
  • Partner with Finance on supporting analyses to build ecommerce budgets and forecasts
  • Ensure strong data governance, documentation, and communication of analyses and methodologies

Who you are:

  • Equipped with 3–5 years of experience in a highly analytical role at an ecommerce business
  • Experience with web analytics tools (e.g., Google Analytics)
  • Naturally curious—you seek out understanding by diving deep into the data
  • A crystal-clear communicator (both in writing and in person) who’s also experienced in translating data into strategic recommendations
  • Collaborative and excited to work with many different teams
  • Able to develop analyses to support complex, strategic problem solving
  • Intellectually curious and eager to learn
  • Proactive and comfortable working through uncertainty

Nice to have:

  • Experience working on forecasting or budgeting
  • An expert analyst with strong knowledge of SQL+ customer behavior analysis

About us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We accomplish this by reimagining everything that a company and industry can be. We’ve proven that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, empathy and innovation to consistently surpass customer expectations.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests.

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes.

At Warby Parker, you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be.

We’re driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team Warby. Transparency is what we’re all about, and our annual Impact Report and Racial Equity Strategy lay out how we’re sticking to these values.

Some benefits and perks of working at Warby Parker:

Health, vision, and dental insurance
Flexible “My Time” vacation policy
Retirement savings plan with a company match
Parental leave (non-birthing parents included)
Cell phone plan reimbursement
Free eyewear, plus discounts for friends and family
And more—just ask!

How to Apply

Job Types: Full-Time. Job Tags: businessanalyst, Corporate, ecommerce, newyork, newyorkcity, NYC, and warbyparker.

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