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22 Feb 2023

Full-Time Donor Relations Associate

Peninsula Humane Society & SPCA – Posted by PHScareers Burlingame, California, United States

Job Description

Title:                           Donor Relations Associate    

FLSA Status:             Full-time, Non-exempt

Salary:                        $20.60 per hour

Excellent Benefits Package Available


Who We Are: Peninsula Humane Society & SPCA (PHS/SPCA) is a local, private, non-profit charitable organization dedicated to animal welfare. It is our mission is to build healthy relationships between people and animals. PHS/SPCA is truly an open admission shelter, not only accepting many pet animals who might be refused at other shelters, but also taking care of injured and orphaned native wildlife from San Francisco through San Mateo and the northern half of Santa Clara County. Our work means 6,300 lives saved each year.  The Community Engagement division develops/maintains relationships within the community to curate donations to fund many PHS programs, such as the HOPE Program. To learn more about us, visit



Who You Are:  You enjoy connecting with donors and maintaining professional relationships. Your attention to detail and accuracy are key attributes. You are passionate about animal welfare and would like to make a difference in the community and the lives of animals and people.


Essential Duties and Responsibilities include the following (other duties may be assigned):


Donor Relations:

  • Be first point of contact for general donor calls and requests.
  • Coordinate Faithful Friend (FFR) monthly donor program.
    • Enter monthly batches.
    • Ensure updated credit cards and complete month end paperwork.
    • Assist with FFR receptions.
    • Thank FFR donors, remember birthdays, and other outreach efforts.
  • Maintain Middle Donor Program.
    • Assist with stewardship of donors according to moves management plan.
    • Thank middle donors, remember birthdays, and other outreach efforts.
  • Assist major donor team in donor relation efforts according to moves management plan.
  • Assist with planned giving and Forever Friends Legacy Society (FFLS) donor efforts and ensure accurate coding of efforts in database.
    • Assist with FFLS reception(s).
  • Perform thank you calls or emails to first time, middle, and other donors along with contacting donors when additional information or clarification is needed, while maintaining good donor relations and documenting all interactions.
  • Responsible for the donor recognition programs like the donor bricks, memorial wall, and food bowls.



Data Entry:

  • Assist in entering monthly and other donations accurately in development database, preparing deposit slips, and generating the appropriate correspondence in a timely manner.
  • Help prepare thank you letters and other correspondence, including tribute cards, in a timely fashion.
  • Adjust and customize thank you letters for donor cultivation purposes.
  • Maintain current and accurate donor information in the database.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Bachelor’s degree or equivalent; or equivalent combination of education and experience.
  • Proficient knowledge of Microsoft Office and preferably Raiser’s Edge software.
  • Have strong phone skills and appreciation for speaking to the public.
  • Strong communication skills, both verbal and written. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.
  • Possess strong organizational skills and attention to detail.
  • Professional, enthusiastic and positive demeanor
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate ratio and percentages.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Upon hire, must pass a background check.
  • Upon hire, must be fully vaccinated against Covid-19 and able to show COVID Vaccination Card as proof of vaccination.
  • Possess a valid CA driver’s license with a satisfactory record to be insured by our insurance company.


Excellent Benefits Package Available

  • Medical /Dental /Vision/Life/ Flex Spending
  • Sick, Vacation and Holiday pay
  • Employee Assistance Plan
  • Retirement plan & employer matching


Available to all employees with pets:

  • Free vaccines, spay/neuter, microchipping, and two pet adoptions
  • Discounted euthanasia services/cremation, bloodwork, urinalysis, prescription food, and discounts at our retail stores.



For more information about our available job opportunities and how to apply, please visit our website at



The Peninsula Humane Society & SPCA is an equal opportunity employer.  We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  EOE/M/F/D/V/SO









How to Apply

For more information about our available job opportunities and how to apply, please visit our website at

Job Types: Full-Time.

Job expires in 63 days.

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