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10 May 2021

Full-Time Division Director, Neighbors First Families (LICSW – District of Columbia)

Friendship Place – Posted by Friendship Place Washington, District of Columbia, United States

Job Description


About Us:

Friendship Place is nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community.  Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond.  Our programs are person-centric and individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness. We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy. We have established a national presence and are known for sharing best practices in the field.


The Neighbors First Families Division Director leads the Neighbors First Families management and case management team in providing permanent supportive housing and intensive case management services to families experiencing homelessness or at risk of experiencing homelessness in DC using a Housing First Model. The Division Director will supervise the Neighbors First Families Management and Case Management Teams, provide training to staff, and ensure all program policies and procedures of the HCA are adhered to. The Division Director helps ensure that homeless families maintain housing and rebuild their lives relying on their own strengths, using wraparound resources in a holistic, participant-driven process.  The Division Director collaborates with partnering agencies to ensure stabilization and self-sufficiency of all program participants.  The Division Director serves as the Program Manager and Clinical Supervisor of the Neighbors First Families team.


General Operations 35%

  • Ensure program operations are within regulations established by the Federal Government and the District of Columbia that govern the service delivery to persons experiencing homelessness (HSRA).
  • Ensures adherence to all HCA contract guidelines
  • Communicates directly with DHS program monitor regarding clinical updates, unusual incident reports, etc.
  • Attends monthly DHS provider meetings, including monthly one to one meetings with program monitor through DHS.
  • Facilitates weekly staff meetings and monthly Clinical Group Supervisions along with Assistant Director and Program Coordinator

Program Development 5%

  • Ensures continuous program development in keeping with new trends in the field.

Management 50%

  • Provides direct supervision to Assistant Director, Program Coordinator, case managers and indirect supervision of up to 13 staff.
  • Ensures administrative tasks are completed in accordance with contract requirements, i.e. submission of case notes, Service Plans, Biopsychsocial Assessments, etc in the QuickBase/Housing the Homeless (OCTO/HTH) database system
  • Manages the submission of monthly dashboards and quarterly goals and objectives
  • Provides clinical supervision weekly and quality assurance
  • Participates in multidisciplinary meetings and regular supervision
  • Participates on Board Committees with the approval of the President and Board
  • Attends all required yearly TCP trainings

Contract and Grants Management, Reporting 10%

  • Oversees contract requirements for the Division, ensuring the team meets goals in accordance with the Human Care Agreement through Department of Human Services (DHS),
  • Manages and develop programs policy and procedure as it relates to program rules and staff protocol, including overseeing data collection, evaluation, and reporting within various systems, including the OCTO/HTH and HMIS database system.
  • Oversees grant funded projects and collaborates with the Development team to participant in grant writing activities

Community Relations

  • Acts as a liaison with community stakeholders
  • Collaborates with external agencies towards ending homelessness
  • Advocates for homeless individuals and families
  • Performs all other duties as assigned

Background & Qualifications:

  • Masters Degree in Social work or Counseling with a Licensed Independent Clinical Social Worker License or a or Licensed Professional Counselor or a Bachelors of Nursing and 5 or more total years of human service experience
  • 3 + years of experience providing counseling and case management
  • 2+ years experience supervising staff
  • Ability to build relationships with community organizations and government agencies.
  • Experience working with homeless individuals and families
  • Understanding of adult rehabilitation values and principles.
  • Must possess the ability to build relationships with community organizations and government agencies.
  • Understanding of Housing First Model and Permanent Supportive Housing
  • Understanding and/or experience working with chronically homeless individuals and families
  • Strong written and verbal skills.
  • Ability to work in a culturally diverse environment.
  • Strong commitment to mission, including racial equity and social justice
  • Ability to work well under pressure and as a team player.

Physical and Environmental Requirements:

Office setting with visit to participants homes

Background Checks:

The selected candidate will be required to pass a criminal history background check and/or fingerprinting including FBI, MPD, CFSA.

Direct Reports:

Assistant Director

Program Coordinator

Case Managers

Indirect Reports:

All NFF staff

Specific Requirements:

Must have own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured, registered, etc.)  and the employee must have a valid driver’s license.

Other Details:

  • Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.
  • Compensation: Competitive, based on credentials and experience ($78,624 – $85,859 annually).  Depending on the position, the starting hourly pay rate or annual salary is based on a step system.  A candidate’s starting pay determination is made based on meeting the basic position requirements, and current completed education, credentials and/or work experience.  Please Note: The step system is set and not open to pay negotiation.  Before moving forward in the selection process, interested applicants are encouraged to discuss starting pay eligibility with the Human Resources (Talent) Department.
  • COVID-19: Effective September 19, 2021, the District of Columbia (DC) mandates COVID-19 vaccination for government employees, contractors, interns, and grantees.  As a DC government contractor, we comply with this mandate by ensuring that all employees are in compliance with being vaccinated or have an approved exemption.  If you would like to proceed with completing an employment application, it is with the understanding that Friendship Place complies with the DC COVID-19 vaccine mandate.  We appreciate your interest in joining the Friendship Place team.
  • Benefits:  We offer an excellent benefits package including low cost health insurance, employer paid dental, vision, short and long term disability, life insurance, 403B matching, 15 days of vacation during 1st year of employment, sick leave, and much more!
  • Location: Northeast Washington, DC
  • Interview Process:  Phone screening, Panel style interview, Program Visits, Final Interview
  • Website:

Friendship Place is an Equal Opportunity Employer.

How to Apply

Please apply via our Company Website.

Job Types: Full-Time.

Job expires in 44 days.

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