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28 Dec 2020

Full-Time Director of Operations

Black AIDS Institute – Posted by Raffa-Marcum Los Angeles, California, United States

Job Description

The Black AIDS Institute (BAI), the only uniquely and unapologetically Black HIV think and do tank in America, seeks its first Director of Operations to strengthen the organization’s internal management and enhance its capacity to achieve its goal of providing high-quality, direct HIV services to Black people.


The Organization

The mission of BAI is to stop the AIDS epidemic in Black communities by engaging and mobilizing Black institutions and individuals to confront HIV. BAI envisions a world where all Black people are free and flourishing without HIV and AIDS, free of stigma and shame, where Black health and well-being are paramount.

Founded in 1999 by a Black gay man living with HIV, a Black gay doctor, and a Black lesbian doctor to mobilize and educate Black Americans about HIV/AIDS treatment and care, BAI dedicates itself to ending the HIV/AIDS epidemic in the Black community. BAI believes in complete freedom for Black people by eradicating systemic oppression to live long, healthy lives. With a foundation in advocacy and policy work, BAI works towards improving the health and wellness of Black people through research, community efforts, and clinical work.

Areas of Impact

BAI grounds its work in Black leaders and communities across the country. Recognizing that health justice is racial and social justice, BAI is deeply committed to exposing the systems and roots of oppression that marginalize Black people and exacerbate their health burden. BAI’s programs and work fall across the following four segments:

  • Advocacy and Mobilization: BAI facilitates The Black Treatment Advocates Network (BTAN), a national network of local chapters and stakeholders who mobilize Black communities across the country to confront HIV. BAI provides technical assistance to each BTAN chapter through content development and provision, guidance on community building and mobilization, and leadership development.
  • Black-centric Healthcare: BAI and St. John’s Well Child and Family Clinic partner together to run A Clinic For Us (ACFU) in BAI’s headquarters of Los Angeles, CA. ACFU provides access to primary and specialty, HIV biomedical prevention, and care services. This includes healthcare by certified medical providers, diagnostics, referrals, and pharmaceuticals as well as dental and Integrated Behavioral Health services supported by proactive community outreach, linkage to care and essential services, HIV testing, and counseling.
  • Training and Capacity Building: BAI provides trainings and capacity building assistance to healthcare organizations, community-based organizations, and health departments that serve and work with Black communities. This assistance centers on racial health disparities and the effect they have on HIV prevention and care.
  • Information Dissemination: BAI develops unique content related to HIV and Black Americans in the U.S. BAI combines its annual state of AIDS reports, social media, Black media, and traditional media outlets to reduce stigma and increase awareness of how we can end HIV.

Governed by a 12-member board of directors, BAI operates with 23 full-time staff and a budget of $4.3M comprised of corporate funding, government funding, event income, and foundation grants. BAI is projected to operate with a staff of 50 and a budget of $5.6M by the end of 2021. Raniyah Copeland serves as BAI’s President & CEO after succeeding the organization’s Founder & CEO, Phill Wilson, in 2019, having previously served BAI in numerous programmatic roles since 2008.


Recent Accomplishments

Since 2019, BAI has:

  • Doubled its budget from $2.5M to over $4M projected by the end of 2020, increasing its capacity to hire more staff and enhance operations.
  • Expanded to the Southeast states by acquiring office space in Atlanta and hiring seven Southeast-based staff.
  • Gained funding from the University of California as a California Research Policy Center that focuses on ‘rapid responses’ of short-term research projects designed to quickly address questions that emerge in a dynamic health policy environment. BAI’s Research Center expands the HIV policy discourse and evidence base to respond to socio-structural factors driving HIV disparities in California.
  • Partnered with the COVID Vaccine Prevention Network (CoVPN) to advance efforts to respond to COVID in Black communities, an initiative that merges HIV Vaccine and Prevention Trials Networks with the Infectious Diseases Clinical Research Consortium and AIDS Clinical Trials Group.
  • Appointed a 12-member all-Black Scientific Advisory Committee to advise BAI’s biomedical research programming.
  • Expanded A Clinic For Us (ACFU), in partnership with St. John’s Well Child and Family Clinic in BAI’s headquarters of Los Angeles, CA. ACFU has expanded to provide access to HIV biomedical prevention and care services to over 3,000 Black, Latino, and other under-served Angelinos annually.


Strategic Priorities

BAI’s strategic plan outlines the following long-term goals the organization sets out to achieve:

  • High-impact prevention information and services are available and accessible to all Black Americans at risk of HIV.
  • Black Americans know their HIV status.
  • Black Americans living with HIV/AIDS are virally suppressed and receive care and support services in their local community.
  • Black Americans understand HIV and support people living with HIV/AIDS.
  • Appropriate policies are in place to support those living with HIV, and political decision-makers are actively responding to the epidemic.

For more information on the organization, please visit .


The Position

The Director of Operations will serve as a thought partner to the CEO and the executive leadership, providing leadership inside the organization to support infrastructure and continued growth. The Director of Operations oversees four departments including: Human Resources, Administration, Information Technology, and Organizational Culture.


Key Responsibilities

In coordination with department directors and managers across BAI, The Director of Operations will:

Internal Operations

  • Lead collaboration to build systems to continue growth and sustainability of core business units and operations.
  • Innovate an approach to ensure accurate, timely, and responsive implementation of operations services and processes.
  • Interpret business operations information and communicate them effectively across the organization.
  • Oversee facilities maintenance, management, and vendor contracts.
  • Serve as a thought partner for IT, leading the integrated strategy across the organization.
  • Conduct risk assessment processes and mitigation to ensure a positive risk assessment.
  • Maintain and improve consistency of culture.
  • Manage consultants and cross functional teams that focus on enhancing BAI organizational culture.

Compliance and Quality Assurance

  • Direct and ensure compliance with all licensing, certification and accreditation processes.
  • Seek and facilitate continuous improvements in quality standards, professionalism, and performance efficiencies within all service lines.
  • Ensure compliance with local laws and regulations.
  • Manage operational policies, audits and procedures.


  • Strategize with the Director of Finance on a business model to fund a growing organization as BAI continues to increase its resource capacity.
  • Collaborate with the Director of Finance to prepare and modify department budgets, ensuring positive financial performance across all areas of service, and to manage the annual budgeting and planning process.
  • Serve as organizational authorized signer for finance accounts, sign checks, make bank deposits, and complete wire transfers.
  • Develop and update, on an annual basis, the financial projections in conjunction with the annual budgeting cycle.
  • Establish an evaluation and planning process for new business development opportunities.

Human Resources

  • Oversee the development and execution of an organization-wide human resources strategy.
  • Develop and maintain standardized HR processes for hiring, training, onboarding, departures, and evaluation processes. Actively work with managers to identify strategic hiring opportunities that will support and grow advocacy work.
  • Manage BAI’s processes for employee relations by developing communications and soft skills training to improve communication and counseling managers and staff to identify areas of differences and potential improvement.
  • Lead HR-related projects that address BAI’s strategic priorities and other projects that arise.
  • Coordinate all aspects of benefits administration, including open enrollment, compliance reporting, budgeting, and selection of additional options for employees.
  • Interpret personnel policies and procedures to staff on an ongoing basis and revise personnel manual updates at least annually.
  • Serve as liaison with outsourced payroll company to collect staff timesheets, report biweekly payroll and compete and submit tax forms for new hires that reside out of state. 


  • Oversee facility maintenance.
  • Ensure security and emergency preparedness procedures are implemented properly.
  • Ensure that the facility is clean and maintained according to company policy and procedures.
  • Manage and review service contracts.
  • Conduct and document regular facilities inspections.
  • Check completed work by vendors and contractors.
  • Oversee and approve, and recommend maintenance, mechanical, electrical, and facility design modifications.
  • Communicate workplace safety precautions to employees.


Skills and Attributes

Ideal candidates for this position will believe in and live BAI’s values of Black empowerment, equity, impact, self-determination, and integrity. They will bring a variety of experiences and attributes to BAI, including:

  • Demonstrated commitment to BAI’s mission and experience and passion for serving Black and brown communities.
  • Knowledge of the regulations, funding structures, and infrastructure for health care delivery organizations; experience with a Federally Qualified Health Center (FQHC) or other providers that receive Health Resources and Services Administration (HRSA) funding.
  • Entrepreneurial mindset; ability to thrive in ambiguity and lead through change management.
  • Strong nonprofit and business acumen; proven track record of advancing operations processes to achieve business results and drive organizational mission.
  • Track record of success leading finance, facilities, information technology, data integration, risk mitigation/compliance, and administrative functions.
  • Experience managing a budget of similar size to BAI’s and with facilitating a growing budget and infrastructure.
  • Financial reporting capabilities which include interpreting financial statements, budgeting, and cash management.
  • Comprehensive understanding of local, state and federal employment laws.
  • Attention to detail and commitment to producing high quality, accurate work.
  • Demonstrated ability to meet deadlines as needs of the organization change and the complexity of the information grows.
  • Ability to analyze data and interpret how it can better inform, evaluate, and improve current work; an understanding of the organization’s operations beyond this position to identify how different programs, people, and departments fit together to advance BAI’s goals and mission.
  • Masterful communication skills; an exceptional writer and excellent listener with strong ability to build trust among a wide range of constituents.
  • Strong leadership with exceptional management skills; proven effective management of staff, teams, and department.
  • Demonstrated team building and conflict resolution experience.
  • Strong emotional intelligence skills.
  • Experience problem solving in a rapidly changing, complex environment.
  • Demonstrated ability to support, enhance, and develop desired changes in organizational culture.
  • Humility and a shared leadership style; willingness to collaborate with other organization directors.
  • At least 7 years of business management experience across a range of business disciplines, preferably in human service delivery.

This position is based in BAI’s Los Angeles office.

How to Apply

To apply, upload resume, cover letter, and salary requirements by clicking here. For other inquiries, contact Adrienne O’Rourke at Resume reviews begin immediately.   BAI provides equal employment opportunities without regard to race, color, ethnicity, religion, sex, pregnancy or recent childbirth or related medical condition, gender identity and expression, sexual orientation, national origin, ancestry, age, disability, the use of a guide or support animal because of blindness, deafness or physical handicap of any individual, citizenship, veteran or military status, genetic information, marital status, familial status, domestic or sexual violence victim status, possession of a GED instead of a high school diploma, or any other protected characteristic under applicable federal, state or local laws.   About Raffa – Marcum’s Nonprofit & Social Sector Group On behalf of BAI, Raffa – Marcum’s Nonprofit & Social Sector Group is working with the CEO to advance the search. Founded in 1984 and recently merged with Marcum, Raffa is, and always has been, a mission-driven professional services firm seeking to do more for nonprofits and socially conscious companies like BAI. Learn more about our work at

Job Categories: LGBT. Job Types: Full-Time. Job Tags: #finance, Compliance, human resources, and operations. Salaries: Not Disclosed.

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