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28 Aug 2023

Full-Time Director of Operations

jonheinen – Posted by jonheinen Minnetonka, Minnesota, United States

Job Description


kpCompanies is leading the search for the next Director of Operations for Shelter Corporation. This position is responsible for providing leadership, development, execution, business management, and strategy with a focus on the company’s overarching strategic priorities for all Shelter-managed communities. The Director of Operations reports to the CFO and has five direct reports.


Shelter is a Minneapolis-based property management company focusing on multi-family and active adult rental communities. Shelter manages over 4,000 units throughout Minnesota, Florida, and Texas.

Shelter’s property management philosophy is rather simple but incredibly effective. First, manage the property’s occupancy and rental rates to optimize the overall financial health of the apartment community. Finding balance between occupancy and rent is focused on daily by Shelter. Secondly, and of equal importance, is maintaining properties to eliminate future significant deferred maintenance costs. In fact, Shelter formed a roving maintenance team 10 years ago to protect the long-term viability of the properties it manages through a comprehensive preventive maintenance program.

Since its formation in 1993, Shelter has actively participated in the ownership, development and management of over 15,000 apartment units.


The Director of Operations is a strategic leader responsible for driving operational excellence, innovation, and financial success. Reporting to the CFO and leading a team of five direct reports, this role involves introducing innovative methods, empowering autonomy, and ensuring community profitability through effective budgeting, strategic planning, and strong leadership. The Director collaborates with the executive team, maintains property well-being, optimizes occupancy and rent, and fosters a culture of customer service while strategically navigating market trends and technologies for sustained competitive advantage.

The ideal candidate for the position is…



Innovator: The candidate should demonstrate the ability to sponsor and support the introduction of new and improved methods, solutions, and technologies in order to drive operational excellence, enhance efficiency, and maintain a competitive edge in the ever-evolving business landscape.


Technical Expert: The Director of Operations can demonstrate deep knowledge and skill in the property management industry in order to drive operational efficiency, make informed decisions, and provide strategic direction that aligns with the company’s growth objectives and commitment to customer satisfaction.


Change Manager: The Director of Operations supports innovation and facilitates successful organizational change by fostering a culture of open communication, collaboration, and continuous learning, encouraging cross-functional teams to explore and implement new ideas, and providing the necessary resources and guidance to ensure seamless transitions, improved processes, and sustained growth.


Empowerer of Others: The candidate should be able to delegate responsibility, encourage autonomy, and convey confidence to enable rapid decision-making and inspire the team to take ownership of their roles and contribute proactively to the organization’s success.


Strategic Thinker: The Director of Operations should be strategic and forward-thinking, constantly evaluating what needs to be done next in order to formulate long-term strategies, and stay ahead of market trends. The ideal candidate demonstrates their ability to balance competing demands and possess strong time management skills to ensure effective prioritization and agility in responding to organizational needs.


The Director of Operations has accountability for overall budgeting and financial management within the communities as well as business and customer services. The Director of Operations participates as a key strategic partner with the executive leadership team and helps to develop and lead the strategic and tactical direction of the company.

Other accountabilities include:

  1. Managing the overall operations of all Shelter-managed communities and leading the Operations Team and Real Estate (Property) Managers to ensure the success of our business.
  2. Participating in strategic planning and execution to enhance profitability, productivity, and efficiency throughout the Shelter portfolio.
  3. The overall financial performance of all communities; working with Regional Managers on the overall management of community budgets, including labor standards and community level expenses, understanding and managing profit-loss statements, and maximizing revenues.
  4. Overseeing the creation of business plans that are focused on the bottom line, provide for resident and employee wellbeing, and ensure excellence in customer service.
  5. The overall success of sales and marketing activities of all communities.
  6. Providing ultimate oversight for key business partnerships from both a relationship and overall performance perspective.
  7. Interacting regularly with the executive team and individual community leaders to ensure the company’s operational priorities are aligned with the company’s strategy, financial goals, and mission.
  8. Along with other company leaders, working to recruit, train, develop, coach, and motivate community leaders to uphold the highest standards of service.
  9. Working with other leaders to ensure that all communities are in compliance with all applicable policies, laws, and regulations.
  10. Occasional travel to Texas and Florida regions.
  11. Perform other duties and services as assigned.



Below are some typical requirements for a Director of Operations. We recognize that skill sets can be a complex combination of experiences. If your background does not precisely match these requirements, but you have a passion for our work, we would love to hear from you, and we recognize the value of transferable skills.

  • At least 10 years of experience in property management OR equivalent experience
  • At least 5 years of leadership experience leading an experienced team, including effective relationship building both within and outside the organization
  • Bachelor’s degree in business, hospitality, or related field OR equivalent experience
  • Business analytical skills with the ability to link information to action and results
  • Strong organizational skills, with experience in negotiating and working toward mutually beneficial solutions
  • Exceptional interpersonal skills with the ability to communicate effectively with a wide range of people
  • Ability to demonstrate good judgment, problem solving, and decision-making skills
  • Ability to work at a strategic level
  • A commitment to excellence in customer service
  • Ability to effectively use, leverage, and learn technology platforms
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How to Apply

Shelter Corporation has partnered with kpCompanies in this search.  Interested candidates should submit a cover letter, resume, and salary expectations no later than 9:00 pm on Sunday, September 24, 2023. All submissions are received in the strictest confidence.  Click here to submit your application. Equity & Salary Disclosure We believe in practices that create real equity and pay parity regardless of background or identity. We freely discuss compensation with all qualified candidates the first time we interview them. Saving the salary discussion for the first conversation allows us to fully understand the needs of each candidate and to ensure that qualified candidates, even those who’ve historically been overlooked and/or underpaid, don’t self-select out of the processes based on salary alone, as our experience and research suggest. In addition to those who opt out because they fear the salary may be out of reach for them, we equally don’t want to miss out on conversations with candidates who are slightly over the range when in some cases, the total compensation, including factors such as bonuses, flexibility, and better health benefits, etc. may exceed expectations. Finally, as a search firm – we are always looking for top-notch talent to introduce to our clients. Should the salary or any other requirement not be a fit, there is often a chance that someone on our team is working on another position you may be a better fit for. If you would like to discuss your qualifications for this role and salary and compensation - just give us a call, and we’d be happy to discuss.

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: Not Disclosed.

Job expires in 61 days.

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