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21 Apr 2022

Full-Time Director of Diversity Equity and Inclusion

Houston Methodist Hospital – Posted by Ogadi Houston, Texas, United States

Job Description

JOB SUMMARY

At Houston Methodist, the Director Diversity, Equity and Inclusion (DEI) position is responsible for directing the day to day operations of the department to drive key DEI initiatives throughout the organization.  The Director works collaboratively with health system leaders and staff providing leadership, guidance and support to include efforts to attract and retain a diverse mix of talented leaders and staff. Facilitates  culturally competent interactions with patients and the surrounding communities.  Directs the creation of partnerships and educational opportunities to enhance employee development and education. Provides program management oversight of board and council initiatives.

 

The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives.  In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment.  This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

 

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED

Refer to departmental “Scope of Service” and “Provision of Care” plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

 

 

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

  • Provide personalized care and service by consistently demonstrating our I CARE values:
    • INTEGRITY: We are honest and ethical in all we say and do.
    • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
    • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
    • RESPECT: We treat every individual as a person of worth, dignity, and value.
    • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
  • Focuses on patient/customer safety
  • Delivers personalized service using HM Service Standards
  • Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
  • Intentionally rounds with patients/customers to ensure their needs are being met
  • Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

 

PRIMARY JOB RESPONSIBILITIES

Job responsibilities labeled EF capture those duties that are essential functions of the job.

 

PEOPLE – 30%

  1. Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives. (EF)
  2. Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees.  (EF)
  3. Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators: action readiness score, tier level. (EF)
  4. Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes. (EF)
  5. Identifies opportunities and takes action to build strategic relationships between one’s area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed. (EF)
  6. Collaborates with leadership teams across the organization to enhance the DEI recruiting pipelines and partnerships. (EF)
  7. Serves as a key HM liaison to local and state task forces and regularly attends networking events to increase HM’s presence and impact in the professional community. (EF)

 

SERVICE – 25%

  1. Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.  (EF)
  2. Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department. (EF)
  3. Creates and directs partnerships and educational opportunities to enhance employee development and education. (EF)

 

QUALITY/SAFETY – 10%

  1. Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable. (EF)
  2. Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety.  (EF)
  3. Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i.e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.). (EF)
  4. Continuously evaluates systemwide DEI programs to ensure improvement to drive an inclusive and equitable culture.  (EF)

 

FINANCE – 15%

  1. Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness. (EF)
  2. Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. (EF)
  3. Provides reports on quantitative initiatives that enchance DEI efforts.  (EF)

 

GROWTH/INNOVATION – 20%

  1. Identifies and implements innovative solutions for practice or workflow changes to improve department, entity or system operations by leading unit projects and/or other department/ system-directed activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings. (EF)
  2. Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures. Partners effectively with stakeholders as appropriate.  (EF)
  3. Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an on-going basis. Conducts conversations with staff on their development and IDP.  (EF)
  4. Directs the analysis and reporting of investment in DEI programming including training, leadership development, affirmative outreach, Employee Resource Group (ERG) funds, educational program support and other expenditures. (EF)
  5. Collaborates with leadership system-wide to ensure programs and practices are moving forward across all entities including hospitals, academic institute and The Houston Methodist Foundation. (EF)

 

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

 

EDUCATION REQUIREMENTS

  • Bachelor’s degree required
  • Master’s degree preferred

 

EXPERIENCE REQUIREMENTS

  • Eight years of progressively responsible staff experience in applicable field, at least three of which must have been in leading and developing a program and two of which must have been in a management role
  • May consider HM employee with seven years of progressively responsible staff experience in applicable field, at least two of which must have been in leading and developing a program and two of which must have been in a management role
  • Three years of DEI experience preferred

 

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED

  • DEI certification preferred

 

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security
  • Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization
  • Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved
  • Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills
  • Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
  • Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes
  • Demonstrates highly effective communication skills—strong written communications and platform presentation abilities
  • Ability to work effectively in a fast-paced environment
  • Demonstrates flexibility and adaptability in the workplace
  • Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership
  • Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented
  • Proficiency in spreadsheet, word processing, and presentation software
  • Maintains a positive and supportive attitude and demeanor
  • Professional handling of exposure to confidential/sensitive information

How to Apply

https://careers-houstonmethodist.icims.com/jobs/20664/director-diversity-equity-inclusion/job or houstonmethodistcareers.org, search job ID 20664

Job Categories: Equal Opportunities. Job Types: Full-Time. Salaries: 100,000 and above.

Job expires in 8 days.

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