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13 Mar 2023

Full-Time Digital Technical Support Engineer – Posted by Illinois, United States

Job Description

What We’ll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You’ll Bring:

Our ideal teammate will have a unique combination of Communication and Technical skills — a person with excellent writing skills who loves to solve technological puzzles within an Agile environment. The primary goal of this position is to work with our internal partners (Product, Customer Success, Engineering, Sales) to delivery products and provide first level incident management support for our Marketing Solutions TruAudience Product Suite.

  • BA/BS Degree in relevant field (Computer Science, Advertising, Marketing).

  • 6+ years of experience in the delivery and troubleshooting of digital marketing solutions/media and excels at roles in ad ops, technical project management/technical account management, customer support, product integrations or other operations related responsibilities

  • Critical thinking and problem solving to deliver on customer needs & expectations, as well as aid in continuous process improvement

  • Superior communication skills, with the ability to translate complex technical concepts to non-technical teams in a concise and clear manner

  • Self-starter, with the ability to manage across global teams with a curiosity and appetite for learning

  • Detail oriented and ability to manage multiple projects at once

  • Operates with a sense of urgency, highly organized, and can use project management, time tracking and collaboration tools to prioritize client requests or escalate to the appropriate internal teams

  • Experience with Agile / SCRUM teams, providing technical scoping and write ups

  • Excels in working cross-functionally and is excited to work in a fast paced, constantly evolving environment, thriving in collaborative, problem solving scenarios

  • Proven experience (at least 3+ years hands on work) in the following technical areas:

    • data integration or delivering technical marketing solutions

    • Relational database concepts, ability to read/write SQL queries

    • ETL, data management, and data quality best practices

    • Google Cloud Platform, Amazon S3, Hadoop/Hive, or similar technologies

    • Web APIs and web developer tools

    • Bash scripting / Linux commands

    • Files transfers using AWS CLI Command

We’d love to see:

  • Customer Support and Implementation

    • Prioritize excellent service for both external and internal customers while developing effective working relationships with cross-functional teams

    • Experience in supporting customers in troubleshooting platform issues as a front-line technical resource, including the ability to translate technical and functional requirements from customers (internal and external) to Product and Engineering teams

    • Primary point of contact on technical questions, support, and triage of complex delivery challenges for client stakeholders, including Technical Account Managers, Ops, Product and Engineering

    • Assist in onboarding of new customers with internal and external teams by acting as expert on platform UI and owning technical implementation details

    • Navigate complex tag management implementations and troubleshoot difficult data collection scenarios, using advanced Javascript skills

    • Curate training plans and subsequently train customers on solution best practices, creating and empowering power users on platforms

  • Technical Liaison

    • Configure best file/implementation practices for data fulfillment and API integrations to reduce errors and redundancies

    • Qualify incidents/bugs submitted by clients and internal team by gathering detailed information, triaging the issue, and providing a resolution according to service level obligations.

    • Proactively identifies gaps and bugs/issues to monitor platforms and escalates issues/inconsistencies cross-functionally as needed

    • Ability to query and analyze platform performance metrics, proactively identifying issues and areas for improvement

    • Benchmark metrics and best practices across TransUnion platforms and develop technical documentation and training materials for other teams.

  • Industry Aptitude

    • Background in digital advertising/marketing technology and technical customer support

    • Ability to become an expert in digital marketing data collection, data onboarding and the technical underpinnings of the ad tech industry

Impact You’ll Make:

The Technical Support Engineer is a core team member within the Marketing Solutions organization that is an expert on our platforms, working with internal and external stakeholders to effectively troubleshoot and share best practices on digital and data-driven solutions.


During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors.  You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities.  Exemption is available to qualified candidates as a reasonable accommodation.     


TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, tuition reimbursement, primary parental leave of at least 16 weeks, secondary parental leave of 4 weeks, adoption assistance, fertility planning coverage, spousal and domestic partner benefits, bonus incentives, charity gift matching, employee stock purchase plan, retirement contributions with employer match, organizational growth potential through our online learning platform with guided career tracks, and access to TransUnion’s Employee Resource Groups.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Pay Scale Information :

The salary range for this position is $78,430.00 – $128,700.00. *The salary range for this position reflects the general range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, industry knowledge, as well as the scope and responsibilities of the position, and market considerations.

How to Apply

Please apply here.

Job Types: Full-Time. Job Tags: ad ops, customer support, Product integrations, and Technical project management/ Technical account management.

Job expires in 22 days.

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