Please login/register to apply for this job.
10 Mar 2021

Full-Time Development Services Coordinator

lyricopera – Posted by lyricopera Chicago, Illinois, United States

Job Description

REPORTS TO: Associate Director, Development Analytics

STATUS:     Full-time, non-exempt


Through artistic excellence coupled with innovative, relevant programming; initiatives to connect with and grow new audiences; engagement with communities to ignite creativity across Chicago; and a modernized Opera House that is the setting for truly great experiences, Lyric is leading the advancement of opera. This collaborative vision will deliver ever more exciting, thought-provoking and inclusive audience and community experiences – while increasing the gravitational pull of our art form, our company, and our city.

We are searching for a Development Services Coordinator to be responsible for accurate and timely processing of all Development department revenue transactions and the administration of acknowledgements for all contributions. This position is important because of its wide range of implications, including financial results, customer service, and Tessitura issues.



  • Demonstrate leadership in accordance with Lyric’s mission and
  • Process in a timely and accurate manner all Development department revenue transactions in Tessitura, including but not limited to: donations, pledges, payment schedules, matching gifts, membership dues, special event admissions, sponsorships, and in-kind This may involve working on-site at Lyric under the guidance of the Lyric Safety Committee.
  • Enter and track numerous data elements for each entry, including campaign, fund, membership level, appeal, benefit status, and custom Monitor all data elements for 100% accuracy due to the wide range of implications.
  • Process all “non-routine” entries, including credits, adjustments, transfer of revenue to/from other departments, and write-offs.
  • Review and post the daily batch reports and prepare the department’s Daily Identify and resolve any discrepancies noted on the reports.
  • Prepare, generate, and personalize acknowledgement letters for each contribution (calculating and including the correct tax-deductions as necessary). Personalized letters are signed by the Chief Development Officer. Additional personalized letters are prepared for and signed by the General Director, President &
  • Maintain Tessitura donor account database including identifying information, membership level, program listing preference, constituencies, attributes, and special notations for the use of all Coordinate membership records to make sure they accurately reflect donors’ contributions, benefit levels, and recognition.
  • Assist with donor research and updates (addresses, birthdays, obituaries, family relations, ) utilizing programs such as LexisNexis and DonorScape and additional Internet tools.
  • Respond to Development staff reporting inquiries regarding patron gift history and memberships; campaign/fund reporting; and payment type history (G/S, DAFs, etc.).
  • Assist with the annual IRS Maintain written documentation requirements for all contributions with Development staff. Provide contribution confirmation/backup as necessary to the Finance Department on a timely basis to ensure compliance.
  • Assist in preparation of donor listings, commemorative gift pages, and special event/activity recognition lists for the Annual Report, season programs, website and other Use Proof HQ (periodically) to edit donor listings and levels in the season program for the initial proof and the galleys in conjunction with the Associate Director, Development Analytics.
  • Provide superior customer service to donors wishing to make contributions by telephone and/or inquiring about the status of their donations, tax deductibility and
  • Maintain accurate files of Donor Records
  • Process all Graham Room payments to the Navision
  • Update Donor Records handbook and training information as it
  • Monitor supplies and documents necessary for completion of Donor Records work; order or inform appropriate staff when additional items are
  • Attend and assist at department events, such as Opening Night/Opera Ball, Wine Auction, Spring Musical Celebration, dress rehearsals, as assigned; assist with other department initiatives or projects as requested.
  • As the business evolves, so may this These duties may change as Lyric’s leadership identifies the need at any time.



  • Bachelor’s Degree from an accredited college or
  • Prior experience working with Tessitura’s contribution processing module
  • Genuine passion for
  • Outstanding written communication
  • Scrupulous attention to detail and strong mathematical
  • Working knowledge of and comfort working with Microsoft and Google Apps suite of
  • Multi-task a wide range of responsibilities and project-manage when
  • Ability to work and think independently, a motivated self-starter who works well in a team.



  • Ability to occasionally oversee evening or weekend functions, deployments or
  • Sitting for extended periods of
  • Ability to operate a computer keyboard, mouse, and to handle other office
  • Ability to work on-site at the Lyric Opera of Chicago administrative offices as well as





The Lyric Opera of Chicago is committed to enhancing our diverse work environment and is proud to be an equal opportunity employer. Lyric does not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.

How to Apply

Job Types: Full-Time. Salaries: 20,000 - 40,000.

Job expires in 53 days.

88 total views, 1 today

Apply for this Job