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13 Jun 2023

Full-Time Desktop Support Specialist

Quinnipiac University – Posted by AmyNaultMolina Hamden, Connecticut, United States

Job Description

Quinnipiac University’s Office of Information Services seeks applications for a Desktop Support Specialist. Working in a fast-paced collaborative environment, you will provide timely, effective and quality customer support to faculty, staff and students using computer (PC and Mac) and audiovisual equipment.


• Provide technical support in-person, via phone and using remote access software to all students, faculty and staff on Mac and PC based hardware

• Maintain computer hardware used in staff offices, public venues and classrooms including mobile computing for faculty. As needed assist with the setup, and use of such equipment, assisting with scheduled hardware refresh/replace and software upgrade initiatives

• Analyze software needs for end users and determine dependencies and compatibly for software applications across different operating systems and browsers

• Design and build images for faculty laptop program working closely with other groups within Information Services

• Manage installed base of computer hardware and software using Active Directory, Group Policies, scripting languages & batch files to automate tasks

• Utilize imaging technologies (Microsoft-based) to develop and deploy standardized configurations, and to facilitate the transfer of user data between computers

• Participate on multi-department project teams working to develop and deploy new applications and technology to the University community

• Test, promote, explain and document available services and technology to parents and students at Admissions and Student Affairs events

• As needed, direct student workers in tasks to support end users

• All other related duties as deemed appropriate and assigned by the Associate Director of Technology Services

Education Requirements:

• Associate’s degree required

• Bachelor’s degree preferred

• Experience may substitute for some of the above education requirements


• Minimum of 3 to 5 years of experience in providing technical support in a higher education environment

• Valid driver’s license

• As needed, ability to work overtime, evenings and weekends

• Excellent communication, customer service, interpersonal, and presentation skills

• Proven ability to manage multiple and changing priorities

• Capable of working equally well individually and as part of a team

• Demonstrated ability to work with diverse populations and/or a commitment to diversity and inclusion

Technical Skills:

• Experience with imaging technology a plus (eg Microsoft MDT)

• Proficiency administering computers using Azure Active Directory, Local Active Directory, Group Policies, WSUS, etc

• Familiarity with Track-It or other Help Desk ticketing software

• Advanced expertise with operating systems and productivity software (Windows and Mac)

• Relevant certifications: Microsoft, Apple, CompTIA A+, HDI, etc

• Well-rounded experience working with and supporting multiple computer platforms, including integration with various presentation technology

• Comprehensive understanding of computer usage in a managed network enterprise environment

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How to Apply

Apply online at https://career.qu.edu/en-us/job/495113/desktop-support-specialist

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: Higher Education, Support, tech support, Technology, and university. Salaries: 40,000 - 60,000.

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