Full-Time Desktop Engineer Supervisor
Job Description
As a Desktop Engineer Supervisor, you will oversee administration of the Airports Authority’s enterprise desktop environment.
Desktop Engineer Supervisor
Serves in the IT Services Division of the Program Support Department in the Office of Technology in the Headquarters Office.
Through a team of staff and consultants, uses Microsoft System Center Configuration Manager (SCCM) to engineer the core desktop platform and supporting infrastructure for Microsoft Office, manage test lab activities, and provide support for Tier III desktop incidents. Performs related functions.
GENERAL RESPONSIBILITIES
Manages the enterprise desktop environment, including all devices used by Airports Authority end-users.
Establishes the desktop environment by installing, configuring, and administering SCCM, System Center Update Publisher, Microsoft Windows Server, and Microsoft Office.
Creates and deploys Windows desktops into the operating environment. Develops and maintains standard configuration of golden images for deployment into the virtual desktop environment.
Manages the process for deploying operating systems, including updating images, creating and configuring task sequences, customizing pre-installation boot images, building driver packages for multiple hardware types of operating system architectures, and configuring the User State Migration Tool.
Creates and modifies Structure Query Language queries on a SCCM primary site.
Determines the methodology for installing and configuring client software on computers in the enterprise desktop environment using Microsoft Group Policy, SCCM, or similar products.
Creates and deploys custom client settings and establishes client setting priority level.
Operates within an ITIL framework; leverages formal change control and release processes.
Configures and manages security roles.
Manages application and software updates, including packaging standard applications, publishing applications to the software catalog, and creating custom packages and scripts.
Serves as account manager to allow accounts, groups, and SQL server database roles to perform management functions within the site server, systems, database server, and client computers.
Configures and administers the SCCM reporting website to allow staff to create customized reports and access reporting tools and functions.
Installs and tests service packs and cumulative updates on servers and clients. Configures, installs, and administers the enterprise anti-virus system.
Manages test lab activities and hardware and software applications, including physical and virtual test environments. Automates deployment to facilitate repeated configuration; validates procedures to ensure reliability installation and configuration scripts.
Provides Tier III IT Service Desk support to end-users to resolve technically complex problems. Works with system engineers to resolve issues using Problem Management or Root Cause Analysis.
Identifies and gathers requirements, identifies risks, and provides recommendations to Office management to minimize/mitigate impact to continued operations of enterprise and custom developed applications.
Performs other duties as assigned.
QUALIFICATIONS
Seven years of progressively responsible experience in an IT user or system support capacity.
Four of the seven years of experience must include working directly with Microsoft SCCM/MECM performing tasks that include image development, system configuration, and administration.
Knowledge of supervisory principles and ability to manage the operations and programs of the unit/team.
Skill in creating and deploying Windows desktops, installing and configuring client software, and managing updates.
Skill in creating and modifying Structure Query Language queries.
Skill in installing and administering enterprise anti-virus protection systems
Knowledge of SCCM 2012 and standard software platforms and skill in providing expert-level administration of the enterprise desktop environment.
Knowledge of SCCM infrastructure and skill in designing, installing, and deploying hardware and software into the enterprise desktop environment.
Knowledge of, and skill in, creating and maintaining standard configuration of WIM images in the golden image library.
Knowledge of, and skill in, configuring, installing, and administering enterprise security software programs and anti-malware to set up malware alters for endpoint protection.
Skill in managing test lab activities of hardware and software.
Skill in providing Tier III desktop incident support to end-users and assist system engineers to resolve technically complex issues, drive remediation through in-depth analysis; and develop and document standardized processes.
Ability to make detailed analyses of data and information and make recommendations.
Ability to speak and write effectively, with emphasis on communicating technical issues to nontechnical audiences.
PREFERRED QUALIFICATIONS
A Bachelor’s Degree in Information Technology, Computer Science, or related field.
Experience as a supervisor of Desktop Engineers.
EDUCATION
A high school diploma or a Certificate of General Education Development (GED).
CERTIFICATIONS AND LICENSES REQUIRED
A state driver’s license in good standing.
Certification as a Microsoft Certified Technology Specialist (MCTS) in Administering SCCM 2012 within 180 days of hire, promotion, or placement in the job.
NECESSARY SPECIAL FACTORS
Operates vehicle landside and airside (requires AOA permit).
Work is typically reviewed in progress and upon completion for quantity, quality, timeliness, teamwork, customer service, and other factors.
Must be able to work varied schedule of days and outside of the normal 8am-5pm business hours for scheduled and emergency maintenance and upgrades.
A background security investigation will be required for all new hires.
Metropolitan Washington Airports Authority is an Equal Opportunity Employer.| Follow us on Twitter @MWAAcareers.
How to Apply
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