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9 Oct 2020

Temporary DE&S / SDA Postal and Mail Operator

Defence Equipment and Support – Posted by Defence Equipment and Support Ruislip, England, United Kingdom

Job Description


£16,777 – £18,000 per annum (plus benefits). Internal candidates/existing Civil Servants should refer to the Further Information leaflet for salary details.

Contract type

Fixed Term

Number of posts



Join an integral part of the UK’s Defence and play your part in the procurement and in-service support of all our armed forces’ equipment, from fighter jets, armoured vehicles, submarines and aircraft carriers, to clothing, food, and ammunition. If you have the pride, passion and commitment to be part of an exciting organisation at the forefront of supporting our country’s armed forces deliver on operations at home and abroad, then apply online now!

Job description

Are you looking for a challenging and interesting opportunity?

Are you excited about working for the British Forces Post Office?

If so, DE&S has the perfect opportunity for you!

For centuries, our Armed Forces have managed an in-house postal service, delivering mail across our military history including both World Wars. The British Forces Post Office is dedicated to providing postal and courier services to the UK Armed Forces and is a renowned brand across Defence. Approximately 260 dedicated, hard-working civilian and military staff work collaboratively to deliver both personal and official mail to over 650 locations across the globe; keeping our armed forces connected through free letter and parcel services that play a vital role in sustaining the morale of our Armed Forces.

The majority of our mixed civilian and military staff are based at our purpose-built headquarters at RAF Northolt in Ruislip, North West London, although we have several sites. We form an integral part of Defence Equipment and Support as part of the Land Domain.


Working within BFPO we are looking for dynamic, self-motivated, hard-working and organised individuals who can work in a customer-focused environment and to tight timescales, while remaining positive and focused on delivery.

Our Mail Operators ensure that the armed forces mail is handled in a secure, safe and timely fashion. You will be responsible for ensuring the correct receipting, sorting and dispatch of all types of mail in a secure, logical and methodical manner. Part of your role will be to follow standard BFPO mail screening policies, including managing irregularities such as damaged, broken, loose or otherwise different items; including prohibited and restricted mail items.

Key Responsibilities will be:
• Maintaining procedures in accordance with BFPO, DCS, Royal Mail Group, FCDO and other relevant mail services.
• Audit, record and maintain accurate accounts documentation for Forces Post Offices counter services worldwide.
• Operation of the beaumer packet and parcel sorting machine.
• Undertaking mail security screening procedures and X-Ray machine operations.
• Creation and maintenance of dispatching schedules with provision of correct consignment and regulatory documentation.
• Carry out road service schedules ensuring timely delivery of mail, carrying out courier duties in accordance with standing orders and security regulations.
• Accurate and secure redirection, location, trace and personal verification duties.
• Day to day, you will carry out basic operating procedures on an automated sorting machine including basic routine maintenance and cleaning of the equipment.

Please note the following:

* Our BFPO headquarters is conveniently accessible from the M40 motorway, the A40 and London underground tube stations. In addition to the agreed salary, the post also offers the BFPO Northolt recruitment and retention total allowance of £3,250 pa.

* There may be an option for conversion to permanent basis, depending on the business need and candidate’s ability to gain & retain appropriate aviation security screening qualification (current BFPO policy states a new staff member must complete the security training, pass the NXCT and then retain it 12 months later before conversion to permanent can be applied)

* As a Mail Operator, you will be required to work 7.4 hours per day between 06:00 – 18:00 hours, Monday to Friday, though some additional hours or flexible working will be expected to meet road service schedule. The exact duty timings will be discussed at interview.

What you will be assessed against

• Hold 5 GCSE’s A-C or equivalent relevant experience (evidence to be presented at interview).
• General knowledge of IT Systems as well as the ability to train and operate one or more of the various workplace IT systems such as Postal and Courier Electronic Records and Cenloc for the receipt, despatching or redirection of all mail types.
• The role will require the use of manual handling equipment, as applicants will be required to lift mail items up to 11kg unaided and 30kg assisted with the ability to collaborate to move heavier items.

It would benefit your application should you be able to demonstrate the following desirable criteria:

• X Ray Screening experience.
• Previous experience of working in a warehouse or mail operation environment.
• Civil Aviation Authority or Air Cargo Security qualification.
• Full Driver’s Licence.

If you are invited to an interview, you will be assessed against the following technical competencies:

• Customer Service
• Making Evidence-Based Decisions

If you are invited to an interview, you will be assessed against the following behaviours:

• Working together
• Delivering at pace

What’s in it for you?

You will receive a generous benefits package including market leading employer pension contributions of around 21% of your salary (not including any personal contribution), annual bonuses, a flexible working pattern to fit you where possible, 25 days holiday +1 additional day every year you work up to 30 days with opportunity for movement and promotion. Some of our sites include an onsite gym, onsite restaurants, cafes and much more.

Find out more about what we offer by clicking here

Applicants should be aware that any move across the Civil Service may have implications on an employee’s ability to carry on claiming childcare vouchers.

About your team

The Integrated Logistics (iLog) Function is the integrating Function for Support within DE&S, responsible for the development, management and delivery of in-service support for our front-line command customers. The iLog Function consists of around 2,900 personnel, both civil servants and military, and with a wide range of disciplines ranging from operations management and supply chain management, technical through-life support and logistics delivery, to modelling and analysis and internal continuous improvement consultancy services.

Please click the link below to apply by creating an account and upload your details.


Please find ‘The Little Book of Big Benefits’ here

This post is not eligible for relocation allowances.

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

People working with government assets must complete basic personnel security standard checks.


Successful candidates will be expected to have a medical.

Selection process details

Simply click on the apply button to create an account and upload your CV which clearly demonstrates the following areas (which you will be assessed against):

• Key Achievements
• Relevant Experience
• Applied Knowledge and Skills

For additional guidance on writing a CV for DE&S, please click here

Firstly we’ll check that you meet the essential criteria that are listed for the role. If you do, we’ll then carry out a more detailed review of your CV to see if your qualifications and experience are a good match for the role(s).

If you’re successful, we’ll invite you to an interview on W/C 02/11/20 so you can meet us, discuss your Key Achievements, Relevant Experience and Applied knowledge & Skills. In addition to the above, you’ll also be assessed against a technical competence and the listed behaviours, aligned to our DE&S Behaviours which can be found attached at the bottom of the page.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.


How to Apply

Apply before 11:55 pm on Sunday 25th October 2020 Follow link to apply Please click here to apply

Job Types: Temporary. Job Tags: DE&S, Defence, Middlesex, Postal and Mail Operator, and SDA. Salaries: Less than 20,000.

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