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17 Nov 2020

Full-Time DE&S / SDA Business Manager

Defence Equipment and Support – Posted by Defence Equipment and Support Bristol, England, United Kingdom

Job Description


£22,100 – £26,000 per annum (plus benefits).

Job description

Corporate Services offers a challenging and stimulating variety of work in both delivery and support teams. The function utilises the expertise of eight specialisms that collectively enable the operational day-to-day running of the business to ensure that DE&S/SDA delivers its objectives and maintains compliance with the requirements of being part of a Department of State. We cover: Business Support; Comms, Media & Marketing; Infrastructure & Estate Management; Policy Profession; Sales & Disposals; Occupational Health, Safety & Environment; Quality Management; and Security.

As a Business Manager you can expect a challenging, broad and varied role which will test your stakeholder management, analytical and business skills. The role will stretch your communication skills, problem solving ability, your decision making and management of resources and your strengths in working autonomously.

You will work with a range of contacts both internally to DE&S, the wider MOD and external customers and companies. You may be required to be the face of a designated principal, representing them in meetings and conferences. You will be responsible for researching and analysing information, making recommendations and developing plans of action to enhance the corporate delivery across the business and be tasked with complex problems which may need regulatory / policy awareness and dictate the correct resolution. As a part of this role you may directly manage a team with responsibility for their delivery occasionally with budget responsibility.

To be successful in this role, you will need to show you will be able to use your experience in pro-actively developing and progressing the Corporate Services Function to improve the service delivery across DE&S.

Vacancies are currently available across both organisations. If successful, you may be assigned to either DE&S or SDA depending on your skillset and our business needs.


As a Business Manager you will deliver the day-to-day provision of business support services to organisations or geographic areas.

You will be responsible for;

• Support senior Business Managers with change implementation including liaising with other areas of the business to coordinate business change implementation activities
• Assist in engaging with stakeholders and other functions within their area of responsibility and relevant third parties to support the delivery of business services throughout their area of responsibility
• Support in the production of a variety of documentation, including business cases, reports and clearance documentation
• Analyse corporate reporting and management information, acting on key findings within
• Manage internal and external queries on various issues (e.g. accommodation issues) by providing advice and assistance where required. Escalate more complex issues to senior staff to ensure they are resolved
• Manage a small administrative team, providing coaching and developmental dialogue where appropriate
• Work in a small team responsible for the delivery of certain business support services within their area of responsibility, to meet agreed catalogue of services at agreed customer service standards.

What you will be assessed against

To be found successful you must demonstrate the following essential criteria:

• Strong Analytical skills
• Experience working with Internal & External contractors
• Evidence of being proactive – Identifying & implementing business improvements
• Experience in building business relationships
• Excellent IT Skills, proficient use with the suite of Microsoft Office applications

It would benefit your application should you be able to demonstrate the following desirable criteria:

• NVQ Level 4 diploma in Business Administration, Customer Service or equivalent qualification
• Experience of working in business support
• Prior management experience
• Experience working in a large or complex organisation

If you are invited to an interview, you will be assessed against the following technical competencies:

• Conflict People Management
• Problem Solving

If you are invited to an interview, you will be assessed against the following behaviours:

• Managing a quality service
• Delivering at pace

What’s in it for you?

You will receive a generous benefits package including market leading employer pension contributions of around 21% of your salary (not including any personal contribution), annual bonuses, a flexible working pattern to fit you where possible, 25 days holiday +1 additional day every year you work up to 30 days with opportunity for movement and promotion. Some of our sites include an onsite gym, onsite restaurants, cafes and much more.

Find out more about what we offer by clicking here or by using ‘The Little Book of Big Benefits’ booklet PDF at the bottom of this page.

Applicants should be aware that any move across the Civil Service may have implications on an employee’s ability to carry on claiming childcare vouchers.

About your team

Corporate Services Group (CSG) is pivotal in enabling effective business operations. We are a professional body of people who undertake a diverse range of challenging activities which are integral to Defence procurement and support. CSG are represented in every area of the organisation enabling the successes of DE&S.


How to Apply

Follow link to apply Please click here to apply Closing date: 29th November 2020    

Job Categories: Equal Opportunities. Job Types: Full-Time. Job Tags: Bristol, business, DE&S, Defence, manager, and SDA. Salaries: 20,000 - 40,000.

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